Xentry User Support Job at JS Consulting in Jacksonville
JS Consulting, Jacksonville, FL, United States
Xentry Zurich User Support
Join to apply for the Xentry User Support role at JS Consulting.
6 days ago — Be among the first 25 applicants.
Project Location : Jacksonville, FL 32218 (Onsite role)
Duration : 6+ months contract
Visa : USC/ GC/ GCEAD/ H4EAD/ TN
Responsibilities
First point of contact for users seeking assistance with XENTRY software and hardware issues.
Provide efficient, friendly, and professional customer service, troubleshooting issues, and ensuring a smooth user experience.
Manage incoming support inquiries, offer timely solutions, and escalate issues to appropriate teams when needed.
Receive, record, and rectify technical problems with XENTRY hardware and software.
Provide first‑level support teclies, Independent Repair Facilities and Vans Fleet accounts for proprietary XENTRY hardware issues (e.g., flashing, coding, equipment).
Provide second‑level support to internal Client colleagues throughout Service Engineering and Field teams.
Provide feedback and solutions to customersнеше within the prescribed guidelines.
Record all case work in the XENTRY Support System application.
Identify, develop, and publish technical information to maximize dealer effectiveness in relation to Star Diagnosis topics.
Complete ad‑hoc projects assigned by Team Leader or Supervisor related to XENTRY products and services.
Required Qualifications
High School Diploma (GED) or equivalent work experience.
Preferred Automotive Retail, Automotive Technical or Network/IT experience.
Experience with customer support or handling inquiries in a professional environment.
Ability to work independently with limited support from management.
Clear verbal and written communication skills.
Proficiency in basic Office applications.
Multitasking: handling multiple systems or tasks simultaneously.
Critical thinking: analyzing situations to find effective solutions quickly.
Efficiency: managing call durations to handle inquiries promptly without sacrificing quality.
Prioritization: addressing urgent customer issues effectively.
Adaptability: ability to adapt based on varying customer needs or changing company protocols.
Seniority Level
Entry level
Employment Type
Contract
Job Function
Information Technology
#J-18808-Ljbffr
Join to apply for the Xentry User Support role at JS Consulting.
6 days ago — Be among the first 25 applicants.
Project Location : Jacksonville, FL 32218 (Onsite role)
Duration : 6+ months contract
Visa : USC/ GC/ GCEAD/ H4EAD/ TN
Responsibilities
First point of contact for users seeking assistance with XENTRY software and hardware issues.
Provide efficient, friendly, and professional customer service, troubleshooting issues, and ensuring a smooth user experience.
Manage incoming support inquiries, offer timely solutions, and escalate issues to appropriate teams when needed.
Receive, record, and rectify technical problems with XENTRY hardware and software.
Provide first‑level support teclies, Independent Repair Facilities and Vans Fleet accounts for proprietary XENTRY hardware issues (e.g., flashing, coding, equipment).
Provide second‑level support to internal Client colleagues throughout Service Engineering and Field teams.
Provide feedback and solutions to customersнеше within the prescribed guidelines.
Record all case work in the XENTRY Support System application.
Identify, develop, and publish technical information to maximize dealer effectiveness in relation to Star Diagnosis topics.
Complete ad‑hoc projects assigned by Team Leader or Supervisor related to XENTRY products and services.
Required Qualifications
High School Diploma (GED) or equivalent work experience.
Preferred Automotive Retail, Automotive Technical or Network/IT experience.
Experience with customer support or handling inquiries in a professional environment.
Ability to work independently with limited support from management.
Clear verbal and written communication skills.
Proficiency in basic Office applications.
Multitasking: handling multiple systems or tasks simultaneously.
Critical thinking: analyzing situations to find effective solutions quickly.
Efficiency: managing call durations to handle inquiries promptly without sacrificing quality.
Prioritization: addressing urgent customer issues effectively.
Adaptability: ability to adapt based on varying customer needs or changing company protocols.
Seniority Level
Entry level
Employment Type
Contract
Job Function
Information Technology
#J-18808-Ljbffr