Temporary IT Helpdesk
DHD Consulting, Englewood Cliffs, NJ, United States
Englewood Cliffs, New Jersey, United States
User IT Support
On-site or remote support for IT-related hardware and software issues.
Technical support for business applications such as MS Teams, MS Office, Trellix (security solution), and internal systems such as GSI and PiLOS.
Setting up, configuring, and maintaining user devices, including laptops, printers, and mobile devices.
Installing, configuring, modifying, and performing minor repairs on hardware and software as needed (Format, Zebra printers, PCs, scanners, handheld terminals).
Managing VPN access for remote users, supporting password resets, installation or reinstallation, ensuring smooth connectivity to the internal network.
Diagnosing and resolving issues related to hardware, software, operating systems, and local network connectivity to maintain business continuity.
Providing warehouse operations support via phone or live chat in case of technical issues.
Supporting users during the onboarding/offboarding process to ensure a smooth transition of system access and IT equipment such as laptops (equipment support and verification of equipment return to HR).
IT Asset Management
Maintaining up-to-date inventory and documentation of IT assets and configurations.
Managing the inventory and tracking of IT assets, including laptops, desktops, and other IT equipment in offices and warehouses.
Reviewing new requests for all IT assets or accessories.
Obtaining quotes to determine the best purchase option after comparing prices and specifications.
Verifying all items upon arrival and ensuring delivery to the correct location.
Handling the procurement process for IT equipment, including laptops, network equipment, and peripherals needed for office and warehouse environments.
Ensuring proper allocation and maintenance of equipment and maintaining records of asset lifecycle (deployment, upgrade, repair, disposal).
Collaborating with vendors to ensure timely delivery and installation of purchased equipment.
IT Documentation and Reporting
Maintaining up-to-date documentation of IT assets, licenses, procedures, and configurations.
Creating user guides or quick reference materials for common tools or procedures.
Generating regular reports on weekly Helpdesk activities.
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User IT Support
On-site or remote support for IT-related hardware and software issues.
Technical support for business applications such as MS Teams, MS Office, Trellix (security solution), and internal systems such as GSI and PiLOS.
Setting up, configuring, and maintaining user devices, including laptops, printers, and mobile devices.
Installing, configuring, modifying, and performing minor repairs on hardware and software as needed (Format, Zebra printers, PCs, scanners, handheld terminals).
Managing VPN access for remote users, supporting password resets, installation or reinstallation, ensuring smooth connectivity to the internal network.
Diagnosing and resolving issues related to hardware, software, operating systems, and local network connectivity to maintain business continuity.
Providing warehouse operations support via phone or live chat in case of technical issues.
Supporting users during the onboarding/offboarding process to ensure a smooth transition of system access and IT equipment such as laptops (equipment support and verification of equipment return to HR).
IT Asset Management
Maintaining up-to-date inventory and documentation of IT assets and configurations.
Managing the inventory and tracking of IT assets, including laptops, desktops, and other IT equipment in offices and warehouses.
Reviewing new requests for all IT assets or accessories.
Obtaining quotes to determine the best purchase option after comparing prices and specifications.
Verifying all items upon arrival and ensuring delivery to the correct location.
Handling the procurement process for IT equipment, including laptops, network equipment, and peripherals needed for office and warehouse environments.
Ensuring proper allocation and maintenance of equipment and maintaining records of asset lifecycle (deployment, upgrade, repair, disposal).
Collaborating with vendors to ensure timely delivery and installation of purchased equipment.
IT Documentation and Reporting
Maintaining up-to-date documentation of IT assets, licenses, procedures, and configurations.
Creating user guides or quick reference materials for common tools or procedures.
Generating regular reports on weekly Helpdesk activities.
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