Diverse Lynx is hiring: End User Services - Analyst in Spring Valley
Diverse Lynx, Spring Valley, NY, United States
What are the top 3 skills required for this role?
1. Windows Desktop OS Installation & Troubleshooting
2. Mac OS Installation & Troubleshooting
3. Printer/Plotter Configuration & Troubleshooting
Job Description/ Responsibilities
Responding to on-site service requests: Traveling to user locations to diagnose and resolve hardware, software, and network issues that cannot be resolved remotely.
• Installing and configuring hardware and software: Setting up new computers, installing operating systems, applications, and configuring network settings.
• Diagnosing and resolving software issues: Troubleshooting application errors, operating system problems, and other software-related issues.
• Troubleshooting network connectivity problems: Diagnosing and resolving issues with wired and wireless network connections, including LAN, WAN, and VPN.
• Supporting mobile devices: Configuring and troubleshooting smartphones and tablets.
• Troubleshooting and repairing computer hardware: Diagnosing and fixing issues with desktops, laptops, printers, peripherals, and other IT equipment. This may involve component replacement, upgrades, and basic repairs.
• Providing support for audio-visual equipment: Setting up and troubleshooting projectors, video conferencing systems, and other AV equipment.
• Providing excellent on-site customer service: Interacting professionally and courteously with end-users, understanding their issues, and providing clear explanations.
• Accurately documenting all work performed: Recording details of the issue, troubleshooting steps taken, and the resolution in a ticketing system or service log.
• Managing on-site spare parts and equipment: Maintaining an inventory of commonly needed components and ensuring they are properly tracked.
• Assisting with asset tracking and management: Recording information about hardware and software assets at user locations.
• Returning faulty equipment for repair or disposal: Following proper procedures for handling and tracking defective equipment.
• Traveling to various user locations: This often requires reliable transportation and the ability to manage your travel schedule effectively.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
1. Windows Desktop OS Installation & Troubleshooting
2. Mac OS Installation & Troubleshooting
3. Printer/Plotter Configuration & Troubleshooting
Job Description/ Responsibilities
Responding to on-site service requests: Traveling to user locations to diagnose and resolve hardware, software, and network issues that cannot be resolved remotely.
• Installing and configuring hardware and software: Setting up new computers, installing operating systems, applications, and configuring network settings.
• Diagnosing and resolving software issues: Troubleshooting application errors, operating system problems, and other software-related issues.
• Troubleshooting network connectivity problems: Diagnosing and resolving issues with wired and wireless network connections, including LAN, WAN, and VPN.
• Supporting mobile devices: Configuring and troubleshooting smartphones and tablets.
• Troubleshooting and repairing computer hardware: Diagnosing and fixing issues with desktops, laptops, printers, peripherals, and other IT equipment. This may involve component replacement, upgrades, and basic repairs.
• Providing support for audio-visual equipment: Setting up and troubleshooting projectors, video conferencing systems, and other AV equipment.
• Providing excellent on-site customer service: Interacting professionally and courteously with end-users, understanding their issues, and providing clear explanations.
• Accurately documenting all work performed: Recording details of the issue, troubleshooting steps taken, and the resolution in a ticketing system or service log.
• Managing on-site spare parts and equipment: Maintaining an inventory of commonly needed components and ensuring they are properly tracked.
• Assisting with asset tracking and management: Recording information about hardware and software assets at user locations.
• Returning faulty equipment for repair or disposal: Following proper procedures for handling and tracking defective equipment.
• Traveling to various user locations: This often requires reliable transportation and the ability to manage your travel schedule effectively.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.