IT Onsite Technician L2
Hemmersbach GmbH & Co. KG, Holly Springs, NC, United States
Recruiting contact
Contact us directly if you have any questions about this open job position
Contact us
Your skills
Hands on experience in diagnosing, troubleshooting and resolving hardware, software & operating system issues (including Windows 10, Mac OS, MS Office 365 and associated applications)
Previous experience in user deskside support
This role is a non-exempt salary position with a targeted salary range of $44,000 - $50,000 USD.
Basic familiarity with meeting room equipment would be a plus
Following certifications would be a plus: A+ Certification or similar, OEM vendor certification
Experience with installation of computer hardware and peripherals
Your tasks
Hemmersbach is seeking an experienced Onsite Technician at 2nd level to join our team. As an Onsite Technician, you will provide technical support to our clients at their office, troubleshooting and resolving hardware and software issues, as well as configuring and maintaining their IT infrastructure. Scope includes support of end-users in the following areas:
Break/Fix activities
Installation, configuration, and maintenance of hardware and software systems
Hardware and software troubleshooting
IMACD (Installs, Moves, Adds, Changes, Disposals)
IT Asset Management - Managing local PC and peripheral stock as well as maintaining accurate records of inventory and equipment
Smarts Hands Service
Meeting / live-event support requests
Walk-Up Tech bar support
Optional participation in the On-Call Support
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.
Your benefits
Unlimited employment contract
Onboarding program
Buddy program
Health/ Medical insurance
Life insurance
Dental insurance
Internal career development program
Vision Insurance
Contact us directly if you have any questions about this open job position
Contact us
Your skills
Hands on experience in diagnosing, troubleshooting and resolving hardware, software & operating system issues (including Windows 10, Mac OS, MS Office 365 and associated applications)
Previous experience in user deskside support
This role is a non-exempt salary position with a targeted salary range of $44,000 - $50,000 USD.
Basic familiarity with meeting room equipment would be a plus
Following certifications would be a plus: A+ Certification or similar, OEM vendor certification
Experience with installation of computer hardware and peripherals
Your tasks
Hemmersbach is seeking an experienced Onsite Technician at 2nd level to join our team. As an Onsite Technician, you will provide technical support to our clients at their office, troubleshooting and resolving hardware and software issues, as well as configuring and maintaining their IT infrastructure. Scope includes support of end-users in the following areas:
Break/Fix activities
Installation, configuration, and maintenance of hardware and software systems
Hardware and software troubleshooting
IMACD (Installs, Moves, Adds, Changes, Disposals)
IT Asset Management - Managing local PC and peripheral stock as well as maintaining accurate records of inventory and equipment
Smarts Hands Service
Meeting / live-event support requests
Walk-Up Tech bar support
Optional participation in the On-Call Support
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.
Your benefits
Unlimited employment contract
Onboarding program
Buddy program
Health/ Medical insurance
Life insurance
Dental insurance
Internal career development program
Vision Insurance