End User Support Specialist Job at TECEZE in Milwaukee
TECEZE, Milwaukee, WI, United States
Job Title: EUC Talent Required (L2/L3 Support)
Job Type: Onsite
Job Mode: Full Time
Job Overview Teceze is seeking skilled End User Computing (EUC) professionals to support one of our key enterprise clients. The role involves providing L2/L3 onsite and remote support across manufacturing and plant environments, ensuring smooth operation of end-user systems, infrastructure services, and shop floor applications.
Key Responsibilities Troubleshoot and resolve issues related to office systems, fabrication, and paint shop floor applications .
Provide end-user and system support across Syncreon, CLI, and other plant locations .
Deliver onsite support for network changes , hardware installations, and system upgrades.
Support and maintain the SCCM environment and assist with Microsoft Intune configurations .
Ensure security vulnerabilities are remediated for shop floor (SF) machines and workstations.
Manage hardware lifecycle activities , including asset tracking, shipments, replacements, and returns.
Configure, manage, and troubleshoot printers, scanners, and peripheral devices .
Provide L2/L3 support for:
Windows and macOS operating systems
Core infrastructure services
Participate in plant leadership meetings and weekly change management calls .
Support patching and upgrade activities in line with organizational standards.
Adhere to defined operational standards, SLAs, processes, and service objectives .
Maintain accurate documentation for service desk procedures and end-user processes.
Escalate major incidents and service interruptions to Plant Leadership and the MIM team in a timely manner.
Coordinate with onsite hardware and service vendors for issue resolution and installations.
Required Skills & Qualifications Strong experience in EUC / Desktop / IT Infrastructure Support (L2/L3) .
Hands‑on experience with Windows OS, macOS, SCCM, and Intune .
Exposure to manufacturing or plant IT environments is highly preferred.
Knowledge of network troubleshooting, patch management, and security remediation .
Experience managing hardware assets, printers, and scanners .
Excellent communication, coordination, and documentation skills .
Ability to work independently in an onsite plant environment .
Preferred Experience Prior experience supporting shop floor systems in automotive or manufacturing plants.
Familiarity with ITIL processes , incident management, and change management.
Experience working with multiple plant locations and stakeholders.
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Job Type: Onsite
Job Mode: Full Time
Job Overview Teceze is seeking skilled End User Computing (EUC) professionals to support one of our key enterprise clients. The role involves providing L2/L3 onsite and remote support across manufacturing and plant environments, ensuring smooth operation of end-user systems, infrastructure services, and shop floor applications.
Key Responsibilities Troubleshoot and resolve issues related to office systems, fabrication, and paint shop floor applications .
Provide end-user and system support across Syncreon, CLI, and other plant locations .
Deliver onsite support for network changes , hardware installations, and system upgrades.
Support and maintain the SCCM environment and assist with Microsoft Intune configurations .
Ensure security vulnerabilities are remediated for shop floor (SF) machines and workstations.
Manage hardware lifecycle activities , including asset tracking, shipments, replacements, and returns.
Configure, manage, and troubleshoot printers, scanners, and peripheral devices .
Provide L2/L3 support for:
Windows and macOS operating systems
Core infrastructure services
Participate in plant leadership meetings and weekly change management calls .
Support patching and upgrade activities in line with organizational standards.
Adhere to defined operational standards, SLAs, processes, and service objectives .
Maintain accurate documentation for service desk procedures and end-user processes.
Escalate major incidents and service interruptions to Plant Leadership and the MIM team in a timely manner.
Coordinate with onsite hardware and service vendors for issue resolution and installations.
Required Skills & Qualifications Strong experience in EUC / Desktop / IT Infrastructure Support (L2/L3) .
Hands‑on experience with Windows OS, macOS, SCCM, and Intune .
Exposure to manufacturing or plant IT environments is highly preferred.
Knowledge of network troubleshooting, patch management, and security remediation .
Experience managing hardware assets, printers, and scanners .
Excellent communication, coordination, and documentation skills .
Ability to work independently in an onsite plant environment .
Preferred Experience Prior experience supporting shop floor systems in automotive or manufacturing plants.
Familiarity with ITIL processes , incident management, and change management.
Experience working with multiple plant locations and stakeholders.
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