End User Support Specialist Job at Insight Global in Duluth

Overview Insight Global is seeking an experienced End User Support Engineer to join our clients Enterprise Support Tier 2 team. This position plays a key role in supporting both corporate and retail end users, including executive-level leaders. You’ll troubleshoot hardware and software, deploy equipment, perform advanced diagnostics, and ensure seamless device and systems performance across the organization.
This role requires a strong technical mindset, excellent communication, and the ability to resolve unique, non-recurring issues across Windows, Mac, and Linux environments.
Day-to-Day Responsibilities Support corporate and retail end users with hardware/software issues
Install, configure, and maintain desktop/laptop systems and peripherals
Respond to and resolve Tier 2 trouble tickets
Set up and maintain demo equipment
Configure mobile devices and mobile email
Research and test new equipment
Manage equipment inventory & procurement
Generate and track asset tags and warranty tickets
Support shipping equipment in the distribution center
Deploy and report on Druva systems
Coordinate accurate hardware builds with vendors
Reimage and replace store workstations
Train users on hardware/software best practices
MUST-HAVE Qualifications 2–4 years of IT industry experience in Tier 2 or advanced support
Hands-on support experience with Windows + Mac
Experience with Linux, Windows XP–10, Apple OS
Strong knowledge of end user hardware (PCs, laptops, printers, scanners)
Strong troubleshooting & performance tuning with a security-first mindset
Hardware/software installation, configuration, and issue resolution

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