Helpdesk Support Services Specialist II
CPM Holdings, Inc, Saint Charles, MO, United States
Helpdesk Support Services Specialist II
Location: St. Charles Missouri
Travel: 10-25%
Position Summary
The Desktop Support Specialist II provides advanced end-user support across CPM’s global enterprise, ensuring reliable system performance and a consistent technology experience for employees worldwide. This role operates within Corporate IT and supports all CPM sites, business units, and functions, with a strong focus on enterprise standards, security, and global alignment. This position requires an independent, service-oriented professional with strong technical expertise who can effectively support users across regions and time zones while contributing to company-wide IT initiatives.
Key Responsibilities
Advanced End-User Support
Provide Tier II technical support for complex hardware, software, and connectivity issues.
Diagnose and resolve escalated issues involving operating systems, devices, peripherals, and enterprise applications.
Perform root cause analysis and ensure issues are fully resolved and documented.
Device & User Setup
Configure, image, and deploy user workstations and peripherals (monitors, docking stations, printers, headsets, etc.).
Ensure devices are compliant with CPM standards and ready for productive use.
Hardware & Software Management
Maintain and validate hardware functionality.
Install, configure, and support enterprise-standard software in alignment with Corporate IT specifications.
User Account Administration
Provision and manage user environments.
Add, modify, and disable user accounts in Active Directory and Office 365 following established CPM controls and processes.
Security & Compliance
Enforce CPM IT security and data privacy standards.
Support license management and ensure systems remain compliant with corporate policies.
Documentation & User Enablement
Create and maintain technical documentation, procedures, and user guidance.
Support user adoption of new tools, systems, and enterprise initiatives.
Project & Global Support
Participate in cross-site and enterprise-wide IT projects, including acquisitions and site assessments.
Coordinate with local site contacts while maintaining alignment with corporate IT direction and standards.
Required Skills & Competencies
Strong working knowledge of computer hardware, peripherals, operating systems, and enterprise software
Solid understanding of networking fundamentals
Proven ability to troubleshoot complex technical issues independently
Strong organizational skills with consistent follow-through
Clear and professional communication across regions and time zones
Ability to manage multiple priorities in a global support environment
Enterprise-first mindset with strong ownership and accountability
Qualifications
Bachelor’s degree in Computer Science, Computer Engineering, or a related field preferred
Equivalent experience, including military technical training or hands‑on IT support experience, will be considered
Prior experience in a desktop or end‑user support role strongly preferred
Work Style Expectations
Operates as a centralized Corporate IT resource supporting CPM globally
Maintains a consistent focus on enterprise standards rather than local site preferences
Demonstrates high ownership from issue intake through resolution
Trusted to work independently with minimal day‑to‑day supervision
CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.
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Location: St. Charles Missouri
Travel: 10-25%
Position Summary
The Desktop Support Specialist II provides advanced end-user support across CPM’s global enterprise, ensuring reliable system performance and a consistent technology experience for employees worldwide. This role operates within Corporate IT and supports all CPM sites, business units, and functions, with a strong focus on enterprise standards, security, and global alignment. This position requires an independent, service-oriented professional with strong technical expertise who can effectively support users across regions and time zones while contributing to company-wide IT initiatives.
Key Responsibilities
Advanced End-User Support
Provide Tier II technical support for complex hardware, software, and connectivity issues.
Diagnose and resolve escalated issues involving operating systems, devices, peripherals, and enterprise applications.
Perform root cause analysis and ensure issues are fully resolved and documented.
Device & User Setup
Configure, image, and deploy user workstations and peripherals (monitors, docking stations, printers, headsets, etc.).
Ensure devices are compliant with CPM standards and ready for productive use.
Hardware & Software Management
Maintain and validate hardware functionality.
Install, configure, and support enterprise-standard software in alignment with Corporate IT specifications.
User Account Administration
Provision and manage user environments.
Add, modify, and disable user accounts in Active Directory and Office 365 following established CPM controls and processes.
Security & Compliance
Enforce CPM IT security and data privacy standards.
Support license management and ensure systems remain compliant with corporate policies.
Documentation & User Enablement
Create and maintain technical documentation, procedures, and user guidance.
Support user adoption of new tools, systems, and enterprise initiatives.
Project & Global Support
Participate in cross-site and enterprise-wide IT projects, including acquisitions and site assessments.
Coordinate with local site contacts while maintaining alignment with corporate IT direction and standards.
Required Skills & Competencies
Strong working knowledge of computer hardware, peripherals, operating systems, and enterprise software
Solid understanding of networking fundamentals
Proven ability to troubleshoot complex technical issues independently
Strong organizational skills with consistent follow-through
Clear and professional communication across regions and time zones
Ability to manage multiple priorities in a global support environment
Enterprise-first mindset with strong ownership and accountability
Qualifications
Bachelor’s degree in Computer Science, Computer Engineering, or a related field preferred
Equivalent experience, including military technical training or hands‑on IT support experience, will be considered
Prior experience in a desktop or end‑user support role strongly preferred
Work Style Expectations
Operates as a centralized Corporate IT resource supporting CPM globally
Maintains a consistent focus on enterprise standards rather than local site preferences
Demonstrates high ownership from issue intake through resolution
Trusted to work independently with minimal day‑to‑day supervision
CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.
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