End User Support Analyst Job at ManpowerGroup in Dallas
ManpowerGroup, Dallas, TX, United States
Our client is seeking an End User Support Analyst to join their team. As an End User Support Analyst, you will be part of the support department supporting the IT and customer service teams. The ideal candidate will have strong communication skills, attention to detail, and a proactive attitude, which will align successfully in the organization.
Job Title
End User Support Analyst
Location
Ashburn VA, MD, Dallas, TX, NJ
Working Model
Hybrid - 2 days a week initially
Job Description
Respond to review, research, and establish requests using provided data and tools
Assist with CLE review, updates, and duplicate cleanups to ensure data accuracy per customer
Review requirements, test, and accept new application functionalities
Provide exceptional customer service via phone and email as necessary
Support system testing during evenings and weekends as required
Qualifications
Strong ability to manually review data across multiple sources and identify connections
Proficiency in Microsoft Excel and Google Sheets for data analysis
Excellent written and spoken English communication skills
Ability to quickly learn new tools and work effectively within a team
Capability to work under tight deadlines and meet or exceed SLAs
Professional Growth Benefits
Opportunity to develop your skills in a dynamic environment
Collaborate with a diverse and talented team
Gain experience supporting critical business functions
Work in a hybrid model with initial on-site requirements
Be part of a company committed to employee growth and success
Health and Insurance Benefits
Medical and Prescription Drug Plans
Dental Plan
Vision Plan
Health Savings Account
Health Flexible Spending Account
Dependent Care Flexible Spending Account
Supplemental Life Insurance
Short Term and Long Term Disability Insurance
Business Travel Insurance
401(k), Plus Match
Weekly Pay
EEO Statement
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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Job Title
End User Support Analyst
Location
Ashburn VA, MD, Dallas, TX, NJ
Working Model
Hybrid - 2 days a week initially
Job Description
Respond to review, research, and establish requests using provided data and tools
Assist with CLE review, updates, and duplicate cleanups to ensure data accuracy per customer
Review requirements, test, and accept new application functionalities
Provide exceptional customer service via phone and email as necessary
Support system testing during evenings and weekends as required
Qualifications
Strong ability to manually review data across multiple sources and identify connections
Proficiency in Microsoft Excel and Google Sheets for data analysis
Excellent written and spoken English communication skills
Ability to quickly learn new tools and work effectively within a team
Capability to work under tight deadlines and meet or exceed SLAs
Professional Growth Benefits
Opportunity to develop your skills in a dynamic environment
Collaborate with a diverse and talented team
Gain experience supporting critical business functions
Work in a hybrid model with initial on-site requirements
Be part of a company committed to employee growth and success
Health and Insurance Benefits
Medical and Prescription Drug Plans
Dental Plan
Vision Plan
Health Savings Account
Health Flexible Spending Account
Dependent Care Flexible Spending Account
Supplemental Life Insurance
Short Term and Long Term Disability Insurance
Business Travel Insurance
401(k), Plus Match
Weekly Pay
EEO Statement
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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