Video Support Job at Liberty of Puerto Rico in San Juan
Liberty of Puerto Rico, San Juan, United States
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What's the role?
As the Video Support you will be responsible for Video Network operations control and maintenance. Activities include maintaining, troubleshooting and upgrading core video delivery systems (such as QAM, Servers, IP gear, Antenna, VOD, Active Video, Hospitality platforms) at the Video Headend and Data Center, ensuring seamless service for TV/Hospitality/APP. Duties include monitoring signals, resolving outages (tier 2 support), performing software/firmware updates, implementing new technology, managing FCC compliance and supporting field tech for a reliable, high‑quality HFC network.
How can you add value?
Support operational integration of Video Support infrastructure based operational engineering teams on a global basis by various platforms.
On‑Call rotation provides continuous support for critical systems/services and outages.
Maintenance of the Video Platforms system solutions in place.
System maintenance: Keep CATV transmission/reception equipment running smoothly (QAM, Servers, Receivers, etc.).
Troubleshooting & outage support: Diagnose and fix video signal issues, acting as escalation point for field techs.
Installation and upgrades: Install new equipment, implement software/firmware updates and configure IP mapping.
Compliance & monitoring: Ensure FCC rules are met and monitor network performance (bandwidth, saturation).
Documentation & reporting: Maintain records, prepare data and report on activities.
Collaboration: Train other staff, work with field tech on network issues.
Facility management: Maintain cleanliness, security, HVAC and backup power supplies.
General tasks: Incident Tier‑2 support & fix.
Monitor and analyze system performance, such as network traffic, security, and capacity.
Proactive fault management.
Operational performance management.
Security mitigation.
Routine maintenance & support.
Technical vendor interface.
Lab testing/ORT support.
Responsible for realizing platform support end state and related business targets.
Harmonization, standardization and continuous improvement.
Operational SLA management and operational day‑to‑day vendor SLA management.
On‑call rotation.
Demonstrate and ensure compliance with the Customer First Philosophy, as well as all Liberty PR and LLA policies, procedures, Code of Conduct, and safety standards.
Other functions that may be assigned.
What do you need?
Education and/or Experience
Associate degree is required.
1–2 years of related experience.
Other Qualifications
English and Spanish communication skills preferred.
Strong resolution and analytical skills.
Effective time‑management skills.
Ability to organize and prioritize multiple work assignments, attention to detail, communication, work under pressure.
Basic networking and programming knowledge, RF, digital signal processing, IP networking, video signal flow.
Tool: proficiency with spectrum analyzers, signal meters, modulators, encoders, multimeter.
Distinct ability to test and evaluate hardware and software to determine efficiency, reliability, or compatibility with existing systems.
Experience and appreciation of working in a customer‑focused environment.
Support vendor relationships that reduce costs, improve service levels.
Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Assessment, background check and drug test will be required to successful candidate.
If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Marketing, Public Relations, and Writing/Editing
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Get notified about new Video Specialist jobs in Tres Monjitas, San Juan, Puerto Rico .
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In Summary: Video Support is responsible for Video Network operations control and maintenance . Duties include monitoring signals, resolving outages (tier 2 support), performing software/firmware updates, implementing new technology, managing FCC compliance and supporting field tech for a reliable, high‑quality HFC network .
En Español: Como Video Support usted será responsable del control y mantenimiento de las operaciones de la Red de Vídeo. Las actividades incluyen el mantenimiento, resolución de problemas y actualización de los sistemas básicos de entrega de vídeo (como QAM, servidores, equipo IP, antena, VOD, video activo, plataformas de hospitalidad) en el Video Headend y Data Center, asegurando un servicio fluido para TV/Hospitality/APP. Las tareas incluyen monitorear señales, resolver interrupciones (suporte de nivel 2), realizar actualizaciones del sistema de las plataformas de vídeo en su lugar. Mantenimiento del sistema: mantener el funcionamiento sin problemas del equipo de transmisión/recepción de CATV (QAM, servidores, receptores, etc.). ¿Cómo puede agregar valor? Apoyar la integración operativa de equipos de ingeniería operacional basados en infraestructura de soporte de video a escala mundial por varias plataformas. La rotación on-call proporciona apoyo continuo para sistemas / servicios críticos y interrupciones en español. Además de los requisitos de la ley federal, Liberty se alinea con las leyes locales aplicables que rigen la no discriminación en el empleo en cada ubicación donde la empresa tiene instalaciones. Esta política se aplica a todos los términos y condiciones del empleo, incluyendo reclutamiento, contratación, colocación, promoción, terminación, despido, retiro, transferencia, licencias de ausencia, compensación y capacitación. Se requerirá una evaluación, verificación de antecedentes y prueba de drogas para un candidato exitoso. Si cree que ha sido discriminado puede notificar a la Comisión de Oportunidades Igual de Empleo, la Comisión Federal de Comunicaciones u otra agencia apropiada.
What's the role?
As the Video Support you will be responsible for Video Network operations control and maintenance. Activities include maintaining, troubleshooting and upgrading core video delivery systems (such as QAM, Servers, IP gear, Antenna, VOD, Active Video, Hospitality platforms) at the Video Headend and Data Center, ensuring seamless service for TV/Hospitality/APP. Duties include monitoring signals, resolving outages (tier 2 support), performing software/firmware updates, implementing new technology, managing FCC compliance and supporting field tech for a reliable, high‑quality HFC network.
How can you add value?
Support operational integration of Video Support infrastructure based operational engineering teams on a global basis by various platforms.
On‑Call rotation provides continuous support for critical systems/services and outages.
Maintenance of the Video Platforms system solutions in place.
System maintenance: Keep CATV transmission/reception equipment running smoothly (QAM, Servers, Receivers, etc.).
Troubleshooting & outage support: Diagnose and fix video signal issues, acting as escalation point for field techs.
Installation and upgrades: Install new equipment, implement software/firmware updates and configure IP mapping.
Compliance & monitoring: Ensure FCC rules are met and monitor network performance (bandwidth, saturation).
Documentation & reporting: Maintain records, prepare data and report on activities.
Collaboration: Train other staff, work with field tech on network issues.
Facility management: Maintain cleanliness, security, HVAC and backup power supplies.
General tasks: Incident Tier‑2 support & fix.
Monitor and analyze system performance, such as network traffic, security, and capacity.
Proactive fault management.
Operational performance management.
Security mitigation.
Routine maintenance & support.
Technical vendor interface.
Lab testing/ORT support.
Responsible for realizing platform support end state and related business targets.
Harmonization, standardization and continuous improvement.
Operational SLA management and operational day‑to‑day vendor SLA management.
On‑call rotation.
Demonstrate and ensure compliance with the Customer First Philosophy, as well as all Liberty PR and LLA policies, procedures, Code of Conduct, and safety standards.
Other functions that may be assigned.
What do you need?
Education and/or Experience
Associate degree is required.
1–2 years of related experience.
Other Qualifications
English and Spanish communication skills preferred.
Strong resolution and analytical skills.
Effective time‑management skills.
Ability to organize and prioritize multiple work assignments, attention to detail, communication, work under pressure.
Basic networking and programming knowledge, RF, digital signal processing, IP networking, video signal flow.
Tool: proficiency with spectrum analyzers, signal meters, modulators, encoders, multimeter.
Distinct ability to test and evaluate hardware and software to determine efficiency, reliability, or compatibility with existing systems.
Experience and appreciation of working in a customer‑focused environment.
Support vendor relationships that reduce costs, improve service levels.
Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Assessment, background check and drug test will be required to successful candidate.
If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Marketing, Public Relations, and Writing/Editing
Referrals increase your chances of interviewing at Liberty of Puerto Rico by 2x.
Get notified about new Video Specialist jobs in Tres Monjitas, San Juan, Puerto Rico .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
In Summary: Video Support is responsible for Video Network operations control and maintenance . Duties include monitoring signals, resolving outages (tier 2 support), performing software/firmware updates, implementing new technology, managing FCC compliance and supporting field tech for a reliable, high‑quality HFC network .
En Español: Como Video Support usted será responsable del control y mantenimiento de las operaciones de la Red de Vídeo. Las actividades incluyen el mantenimiento, resolución de problemas y actualización de los sistemas básicos de entrega de vídeo (como QAM, servidores, equipo IP, antena, VOD, video activo, plataformas de hospitalidad) en el Video Headend y Data Center, asegurando un servicio fluido para TV/Hospitality/APP. Las tareas incluyen monitorear señales, resolver interrupciones (suporte de nivel 2), realizar actualizaciones del sistema de las plataformas de vídeo en su lugar. Mantenimiento del sistema: mantener el funcionamiento sin problemas del equipo de transmisión/recepción de CATV (QAM, servidores, receptores, etc.). ¿Cómo puede agregar valor? Apoyar la integración operativa de equipos de ingeniería operacional basados en infraestructura de soporte de video a escala mundial por varias plataformas. La rotación on-call proporciona apoyo continuo para sistemas / servicios críticos y interrupciones en español. Además de los requisitos de la ley federal, Liberty se alinea con las leyes locales aplicables que rigen la no discriminación en el empleo en cada ubicación donde la empresa tiene instalaciones. Esta política se aplica a todos los términos y condiciones del empleo, incluyendo reclutamiento, contratación, colocación, promoción, terminación, despido, retiro, transferencia, licencias de ausencia, compensación y capacitación. Se requerirá una evaluación, verificación de antecedentes y prueba de drogas para un candidato exitoso. Si cree que ha sido discriminado puede notificar a la Comisión de Oportunidades Igual de Empleo, la Comisión Federal de Comunicaciones u otra agencia apropiada.