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arrow_backReturn to Employment OpportunitiesTELECOMMUNICATOR - PD

Apply

Telecommunicator

General Statement of Job
Answers emergency and non-emergency calls for service. Gets the correct address and information for the units responding. Dispatches police fire and EMS units to emergency and non-emergency calls. Monitors the radio channels and responds to all requests.

Specific Duties and Responsibilities

Essential Functions
Answers 911 Calls.

Answers Non-Emergency Calls.

Attends classes and training.

Contacts public works, power company, animal control, law enforcement and fire agencies for service.

Dispatches Police and Fire/EMS Radio - emergency and non-emergency calls promptly and accurately.

Enters information into computer.

Monitors police and fire/EMS radio channels and responds to requests.

Operates Maps, Pagers, E-mail, Recording, and other computer applications.

Operates computer, multi-line telephone, fax, copier, printer, TDD, pagers, radios, etc.

Performs general office duties.

Provides CPR/First Aid when needed.

Provides Emergency Medical Dispatch Pre-Arrival instructions.

Retrieves correct address and information from callers.

Runs subjects and objects on FCIC/NCIC.

Screens and monitors all incoming calls - puts in calls for service or transfers to extensions.

Minimum Education and Training
Requires a high school diploma or GED equivalent supplemented by up to one year of training in emergency communications, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Must be able to type 35 words per minute with accuracy and have good computer skills. Must possess and maintain a valid state of Florida driver's license. Must submit to, and pass, a fingerprint-based national criminal history record check and must be able to obtain, and recertify as required, the appropriate Criminal Justice Security Awareness training. Bilingual preferred. Must possess or obtain the most current FEMA 100, 200, and 700 Incident Command System certifications within 6 months of appointment to the job.

Minimum Qualifications and Standards Required

Skill Requirements:
Has thorough knowledge of the methods, procedures and policies of the Police Department as they pertain to the performance of duties of the Telecommunicator. Is knowledgeable in the laws, ordinances, standards and regulations pertaining to the specific duties and responsibilities of the position. Has working knowledge of law enforcement procedures, fire/EMS procedures, computer technology, communications technology, etc. Has knowledge of the various terminologies and codes used in emergency communications. Is able to maintain composure and think clearly while processing emergency telephone communications.

Has good public relations skills as is required in assisting and servicing the general public in various capacities. Is able to use independent judgment and discretion in providing information and assistance to various individuals involved in the operations of the Police Department. Has excellent telephone communications and clerical skills. Is able to perform duties with accuracy and professionalism despite frequent interruptions. Has knowledge of modern office practices and equipment. Has knowledge of proper English usage, vocabulary, punctuation and spelling; has knowledge of basic mathematics. Is able to type accurately at a rate sufficient for the successful performance of assigned duties. Knows how to operate and maintain a variety of office equipment as necessary in the performance of daily activities.

Is skilled in applying a responsible attention to detail as necessary in preparing records and reports. Is able to read and interpret various materials pertaining to the responsibilities of the job. Is able to take the initiative to complete the duties of the position without the need of direct supervision. Has the ability to plan, organize and prioritize daily assignments and work activities. Is able to offer assistance to fellow employees and employees of other departments as necessary. Has the ability to learn and utilize new skills and information to improve job performance and efficiency. Knows how to perform duties in a courteous manner and with the utmost integrity in the best interest of the public. Has knowledge of the occupational hazards and safety precautions of the industry.

Physical Requirements:
Must be physically able to operate a variety of machines and equipment including a computer, telephone, radio, general office equipment, etc. Must be able to exert up to ten pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for periods of time. Must be able to lift and/or carry weights of ten to twenty pounds.

Responsibilities:
Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interaction with internal and external entities with whom the position interacts.

Performs described Essential Functions and related assignments efficiently and effectively in order to produce quantity of work which consistently meets established standards and expectations.

Assumes responsibility for completing assigned work. Completes assigned work within deadlines in accordance with directives, policy, standards and prescribed procedures. Maintains accountability for assigned responsibilities in the technical, human and conceptual areas.

Exercises analytical judgment in areas of responsibility. Identifies issues or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to issues or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advice where appropriate and researches issues, situations and alternatives before exercising judgment.

Working Conditions:
Works primarily in an office environment. Knows how to react calmly and quickly in emergency situations.

Other:
It is understood that every incidental duty connected with operations enumerated in the job description is not always specifically described, and employees, at the discretion of the City, may be required to perform duties not within their job descriptions.

Type : INTERNAL & EXTERNAL

Posting Start : 08/01/2025

Posting End : 12/31/9999

MINIMUM HOURLY RATE: $22.70

Preferred

Job Industries

Other

","

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\t\tTELECOMMUNICATOR - PD
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Telecommunicator

Type : INTERNAL & EXTERNAL

Posting Start : 08/01/2025

Posting End : 12/31/9999

MINIMUM HOURLY RATE: $22.70

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\t\tUnder general supervision, a Public Safety Communications Dispatcher (\"Dispatcher\") receives incoming emergency (911) and non-emergency telephone calls from the public and public safety agencies. This position dispatches police, fire, and emergency medical services (EMS) field units to respond to emergency and non-emergency calls for service over a 2-way radio system utilizing a computer-aided dispatch system.
Working Conditions Working Conditions: Dispatchers work in a fast-paced, highly stressful, and confined environment.
Responsibilities Receives emergency and non-emergency calls and efficiently gathers, evaluates, prioritizes, and documents information from callers.
Dispatches police, fire, and EMS field units to specific locations using a computer-aided dispatch system, multiple video display terminals, 2-way radio dispatch console, and related equipment.
Evaluates incoming reports of police, fire, and medical emergencies; immediately transmits complete and accurate information to appropriate field personnel.
Monitors, coordinates, and accurately maintains the status of incidents and records of dispatched emergency service personnel and apparatus.
Qualifications MINIMUM QUALIFICATIONS
Education: Possession of a high school diploma or equivalent (GED or High School Proficiency Examination).
Experience: Two (2) years of experience in a public contact position providing information and/or a service, or in a position where the primary responsibility is interacting with people.
Substitution: Completion of thirty (30) semester units or forty-five (45) quarter units of coursework from an accredited college or university may substitute for one (1) year of the required experience as described above.
Selection Procedures
Supplemental Questionnaire (Qualifying)
Performance Examination (Weight: Pass/Fail)
Note: As part of the exam, candidates will be tested on their typing speed. Details include: a typing speed requirement of 40 words per minute (WPM) (net); candidates who fall within 35-39 WPM (net) may retake within a 72-hour period. Candidates who pass will be prompted for their Personal History Statement. Access to a computer with clear audio, a mouse, keyboard, and reliable internet connection is required to participate in the exam.
Additional Information Continuous Eligible List: Candidates who meet the minimum qualifications and receive a passing score on the exam will have their names placed on the eligible list. Veterans preference points may adjust ranking. The eligible list has a twelve (12) month eligibility period. DEM may extend a candidate’s duration of eligibility.
Score Report: A confidential eligible list of candidate names that have passed the exam will be created for certification purposes. The list/score report is subject to change after adoption as directed by the Human Resources Director or the Civil Service Commission.
Certification Rule: The Certification Rule for the eligible list will be the Rule of the List. DEM will administer subsequent processes to determine appointment eligibility. DEM reserves the right to waive selection components based on prior experience or certification.
Employment, Character, and Background Investigation: Candidates who pass the exam will be prompted to submit the Personal History Statement (PHS) and supplemental documents prior to the background investigation. A polygraph or other verification may be required. A comprehensive background investigation is conducted; reasons for non-consideration include illegal substance use, criminal history, or other job-related factors.
Oral Assessment: Selected candidates will be invited to participate in an oral assessment evaluating job-related factors.
Psychological Evaluation: A psychological examination is required prior to appointment to determine fitness for emergency work.
Medical Examination: A medical examination is required prior to appointment to determine ability to perform essential job functions.
Note: Candidates rejected for hire based on background factors are not eligible to reapply for 2 years; for psychological testing, 1 year. DEM reserves the right to reject applicants for conditions not subject to change. Final disposition after an appeal will be the date all administrative remedies are exhausted.
How to Apply: Applications are accepted online only. Select “Apply Now” and follow instructions. Applicants receive a confirmation email for every application submitted. Failure to receive the email means the application was not submitted or received.
Terms of Announcement and Appeal Rights: Applicants must be guided by the provisions of this announcement. Appeals may be filed in writing following Civil Service Rule 110.4. See the notice for contact details and related Civil Service Rules.
Contact: If you have questions, please contact Vanessa.Auyong@sfgov.org or Kelly.T.Lopez@sfgov.org
Supplemental Information: The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of sex, race, age, religion, color, national origin, ancestry, physical or mental disability, or other protected status.

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\t\tTELECOMMUNICATOR - PD \t

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\t\tTELECOMMUNICATOR - PD
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