Recall & Referral Scheduler
Charleston Gastroenterology Specialist P, Summerville, SC, United States
Recall & Referral Scheduler
Charleston GI has been developing since 1989, our practice is the first and largest gastroenterology practice in the Lowcountry to operate a physicians' practice and three nationally certified and state licensed endoscopy centers. Our team includes ten outstanding Board Certified Gastroenterologists, with a combined experience of over 100 years of treating patients.
We value the health, service, and satisfaction of our patients above all else.
Job Purpose:
Recall & Referral Scheduler ensures patients are being contacted and scheduled efficiently. The Recall & Referral department will be responsible for contacting all physician recall patients and all physician referral patients to schedule an office consultation, an open access procedure or a recall procedure.
Duties: (includes, but are not limited to)
Calling patients and scheduling their appointments
Responding efficiently and accurately to patients
Effectively communicating with physicians, staff and patients
Engaging in active listening to patients
Utilizing software, databases, scripts, and tools appropriately
Adhering to all company policies and procedures
Flexibility is essential
Recall & Referral scheduler will perform other essential activities or duties as assigned on an as needed or regular basis by his/her designee
Anticipated Schedule:
Monday- Thursday 8 AM- 5 PM
Friday- 8 AM- 1 PM
Location:
2001 2nd Avenue
Suite 101
Summerville, SC 29486
Requirements:
Minimum Education Requirements: High School diploma or equivalent
2 years experience in healthcare preferred
Skills and Abilities:
Knowledge of Medical Terminology
Work independently
Manage multiple priorities
Outstanding customer service skills
Experience with high patient volume
Excellent telephone etiquette and manner, and ability to communicate clearly and effectively
Ability to exercise tact under pressure
Ability to work in a team environment and effectively contribute as a member of a team
Excellent time management and organizational skills
Ability to express self clearly
Ability to act as a team member and to exhibit initiative to benefit Charleston G.I. and those it serves
Accuracy, integrity and professionalism
Ability to exhibit prompt, reasonable, reliable and sustainable attendance
Charleston GI has been developing since 1989, our practice is the first and largest gastroenterology practice in the Lowcountry to operate a physicians' practice and three nationally certified and state licensed endoscopy centers. Our team includes ten outstanding Board Certified Gastroenterologists, with a combined experience of over 100 years of treating patients.
We value the health, service, and satisfaction of our patients above all else.
Job Purpose:
Recall & Referral Scheduler ensures patients are being contacted and scheduled efficiently. The Recall & Referral department will be responsible for contacting all physician recall patients and all physician referral patients to schedule an office consultation, an open access procedure or a recall procedure.
Duties: (includes, but are not limited to)
Calling patients and scheduling their appointments
Responding efficiently and accurately to patients
Effectively communicating with physicians, staff and patients
Engaging in active listening to patients
Utilizing software, databases, scripts, and tools appropriately
Adhering to all company policies and procedures
Flexibility is essential
Recall & Referral scheduler will perform other essential activities or duties as assigned on an as needed or regular basis by his/her designee
Anticipated Schedule:
Monday- Thursday 8 AM- 5 PM
Friday- 8 AM- 1 PM
Location:
2001 2nd Avenue
Suite 101
Summerville, SC 29486
Requirements:
Minimum Education Requirements: High School diploma or equivalent
2 years experience in healthcare preferred
Skills and Abilities:
Knowledge of Medical Terminology
Work independently
Manage multiple priorities
Outstanding customer service skills
Experience with high patient volume
Excellent telephone etiquette and manner, and ability to communicate clearly and effectively
Ability to exercise tact under pressure
Ability to work in a team environment and effectively contribute as a member of a team
Excellent time management and organizational skills
Ability to express self clearly
Ability to act as a team member and to exhibit initiative to benefit Charleston G.I. and those it serves
Accuracy, integrity and professionalism
Ability to exhibit prompt, reasonable, reliable and sustainable attendance