Call Center Analytics & Insights Analyst

A leading analytics firm in Vienna, Virginia is seeking a Reports Analyst responsible for operational and performance reporting for the DOL National Contact Center. This role requires a Bachelor's degree in a relevant field and 5+ years of experience in data analysis. You will develop reports and provide data-driven recommendations to improve operations. Expertise in tools like Excel and Power BI is necessary. Join us to play a critical role in supporting decision-making with accurate data.
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