Senior Multi-Channel Contact Center Operations Leader

ITCON Services is seeking an Operations Manager in Vienna, Virginia, to oversee day-to-day management of contact center operations. The ideal candidate will have over 7 years of experience in contact center operations and 3-5 years in a management role. Responsibilities include supervising staff, ensuring compliance with performance metrics, and improving service delivery across multiple channels. Preference will be given to candidates with relevant certifications like Six Sigma and experience in federal environments.
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