Administrative Assistant (Customer Service & Office Support)
IICRC, Memphis, TN, United States
Administrative Assistant (Customer Service & Office Support)
Paul Davis Restoration Memphis, TN
$18$22/hour + Performance Bonus
Full-Time
MondayFriday
This Is Not a Basic Admin Job
At Paul Davis Restoration, we operate in a fast-paced, high-responsibility environment where details matter and customers are often dealing with stressful situations. We are looking for someone who is organized, reliable, and takes ownership of their worknot someone who needs constant direction. If you prefer a slow or highly repetitive role, this likely isn't the right fit.
What You'll Be Responsible For
Customer Communication
Answer incoming calls and confidently guide customers through next steps
Gather accurate information quickly and route calls appropriately
Maintain a calm, professional toneeven with stressed or frustrated callers
Accounts Receivable Support
Assist with invoicing and maintain organized billing records
Ensure information is accurate and up to date
Support the team in keeping financial documentation clean and complete
Scheduling & Coordination
Help manage calendars and coordinate appointments
Keep schedules organized and proactively resolve conflicts
Ensure nothing "falls through the cracks"
Subcontractor Onboarding
Collect and verify required documentation (W-9s, insurance, agreements)
Maintain organized and complete vendor files
Follow up when documentation is missing or incomplete
Office Operations
Support day-to-day office needs
Communicate clearly with team members and customers
Help maintain a high standard of organization and responsiveness
Compensation & Benefits
$18$22/hour (based on experience)
Performance-based bonus opportunities
Stable, growing company with long-term opportunity
What You Must Bring
2+ years of administrative or customer service experience (required)
Strong phone presence and clear communication skills
High attention to detailyou catch mistakes others miss
Ability to manage multiple priorities without getting overwhelmed
Strong sense of ownership and follow-through
Proficiency in Microsoft Office (Outlook, Excel, Word)
This Role Is NOT a Fit If You:
Need constant reminders or supervision to complete tasks
Struggle with organization or time management
Avoid difficult conversations or follow-up
Prefer a slow-paced or low-accountability environment
This Role IS a Fit If You:
Take pride in staying organized and on top of everything
Follow through without being asked twice
Communicate clearly and confidently
Enjoy being a key part of a team that depends on you
How to Apply (Important)
To be considered, include a brief note answering:
"What systems or methods do you personally use to stay organized when managing multiple tasks?" Applications without this will not be considered.
Compensation: $18.00 - $22.00 per hour
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
Paul Davis Restoration Memphis, TN
$18$22/hour + Performance Bonus
Full-Time
MondayFriday
This Is Not a Basic Admin Job
At Paul Davis Restoration, we operate in a fast-paced, high-responsibility environment where details matter and customers are often dealing with stressful situations. We are looking for someone who is organized, reliable, and takes ownership of their worknot someone who needs constant direction. If you prefer a slow or highly repetitive role, this likely isn't the right fit.
What You'll Be Responsible For
Customer Communication
Answer incoming calls and confidently guide customers through next steps
Gather accurate information quickly and route calls appropriately
Maintain a calm, professional toneeven with stressed or frustrated callers
Accounts Receivable Support
Assist with invoicing and maintain organized billing records
Ensure information is accurate and up to date
Support the team in keeping financial documentation clean and complete
Scheduling & Coordination
Help manage calendars and coordinate appointments
Keep schedules organized and proactively resolve conflicts
Ensure nothing "falls through the cracks"
Subcontractor Onboarding
Collect and verify required documentation (W-9s, insurance, agreements)
Maintain organized and complete vendor files
Follow up when documentation is missing or incomplete
Office Operations
Support day-to-day office needs
Communicate clearly with team members and customers
Help maintain a high standard of organization and responsiveness
Compensation & Benefits
$18$22/hour (based on experience)
Performance-based bonus opportunities
Stable, growing company with long-term opportunity
What You Must Bring
2+ years of administrative or customer service experience (required)
Strong phone presence and clear communication skills
High attention to detailyou catch mistakes others miss
Ability to manage multiple priorities without getting overwhelmed
Strong sense of ownership and follow-through
Proficiency in Microsoft Office (Outlook, Excel, Word)
This Role Is NOT a Fit If You:
Need constant reminders or supervision to complete tasks
Struggle with organization or time management
Avoid difficult conversations or follow-up
Prefer a slow-paced or low-accountability environment
This Role IS a Fit If You:
Take pride in staying organized and on top of everything
Follow through without being asked twice
Communicate clearly and confidently
Enjoy being a key part of a team that depends on you
How to Apply (Important)
To be considered, include a brief note answering:
"What systems or methods do you personally use to stay organized when managing multiple tasks?" Applications without this will not be considered.
Compensation: $18.00 - $22.00 per hour
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results