Customer Support Specialist
Prototek Manufacturing, Rancho Cordova, CA, United States
Customer Support Specialist
We're looking for a highly organized and customer-focused Customer Support Specialist to serve as the first point of contact for our customers, vendors, and internal teams. In this role, you'll play a critical part in supporting our sales processmanaging incoming inquiries, coordinating quotes, and ensuring accurate job setup across departments.
If you thrive in a fast-paced manufacturing environment and enjoy being at the center of communication and coordination, this could be a great fit.
Key Responsibilities
Act as the primary point of contact for incoming customer inquiries (email, phone, and walk-ins)
Manage the main sales inbox and create quote/job folders for internal teams
Gather and document technical details to support accurate quoting
Route quote packages to appropriate team members
Enter customer and order data into ERP systems
Maintain organized file systems for quotes and completed jobs
Collaborate with cross-functional teams to ensure smooth workflow
Support general office and administrative tasks as needed
What You Bring
Strong attention to detail and organizational skills
Excellent verbal and written communication
Ability to multitask and prioritize in a fast-paced environment
Comfortable working across multiple departments
Proficiency in Microsoft Office (Word, Excel, PDF tools)
Experience with ERP systems (preferred)
Requirements
High school diploma or equivalent required
13 years of experience in a manufacturing or similar environment preferred
Ability to stand/walk for extended periods
Schedule
1st Shift: Five 8-hour shifts per week
Overtime as needed
Flexible scheduling based on business needs
What Prototek Offers
Health, dental, vision, life and short-term disability insurance
Company paid life and long-term disability insurance
9 paid Holidays annually
Employee Assistance Program (EAP)
401(k) match: 100% of 3% and 50% for 4% and 5%
Education reimbursement program
Career advancement opportunities
Flexible Schedule
Competitive pay scale
Paid time off (PTO) starting at 80 hours with annual increase for each year of service
WORK AUTHORIZATION WORDING Must meet ITAR U.S. Person requirements Prototek maintains International Traffic in Arms Regulations (ITAR) compliant operations in United States based facilities. This position is subject to ITAR which requires U.S. Person status. ITAR defines U.S. Person as U.S. Citizens, lawful permanent residents, or foreign nationals granted refugee or asylee status.
We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender, gender identity, veteran status, disability, or any other protected class.
EEO is The Law - click here for more information: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 603-746-2001 or email us: HR@PROTOTEK.COM . You may also write to us and we will be happy to assist you with the application: Prototek, 205 Pine St., Hopkinton, NH 03229
We're looking for a highly organized and customer-focused Customer Support Specialist to serve as the first point of contact for our customers, vendors, and internal teams. In this role, you'll play a critical part in supporting our sales processmanaging incoming inquiries, coordinating quotes, and ensuring accurate job setup across departments.
If you thrive in a fast-paced manufacturing environment and enjoy being at the center of communication and coordination, this could be a great fit.
Key Responsibilities
Act as the primary point of contact for incoming customer inquiries (email, phone, and walk-ins)
Manage the main sales inbox and create quote/job folders for internal teams
Gather and document technical details to support accurate quoting
Route quote packages to appropriate team members
Enter customer and order data into ERP systems
Maintain organized file systems for quotes and completed jobs
Collaborate with cross-functional teams to ensure smooth workflow
Support general office and administrative tasks as needed
What You Bring
Strong attention to detail and organizational skills
Excellent verbal and written communication
Ability to multitask and prioritize in a fast-paced environment
Comfortable working across multiple departments
Proficiency in Microsoft Office (Word, Excel, PDF tools)
Experience with ERP systems (preferred)
Requirements
High school diploma or equivalent required
13 years of experience in a manufacturing or similar environment preferred
Ability to stand/walk for extended periods
Schedule
1st Shift: Five 8-hour shifts per week
Overtime as needed
Flexible scheduling based on business needs
What Prototek Offers
Health, dental, vision, life and short-term disability insurance
Company paid life and long-term disability insurance
9 paid Holidays annually
Employee Assistance Program (EAP)
401(k) match: 100% of 3% and 50% for 4% and 5%
Education reimbursement program
Career advancement opportunities
Flexible Schedule
Competitive pay scale
Paid time off (PTO) starting at 80 hours with annual increase for each year of service
WORK AUTHORIZATION WORDING Must meet ITAR U.S. Person requirements Prototek maintains International Traffic in Arms Regulations (ITAR) compliant operations in United States based facilities. This position is subject to ITAR which requires U.S. Person status. ITAR defines U.S. Person as U.S. Citizens, lawful permanent residents, or foreign nationals granted refugee or asylee status.
We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender, gender identity, veteran status, disability, or any other protected class.
EEO is The Law - click here for more information: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 603-746-2001 or email us: HR@PROTOTEK.COM . You may also write to us and we will be happy to assist you with the application: Prototek, 205 Pine St., Hopkinton, NH 03229