Collector I
LITHIA, Portland, OR, United States
DFC Collector I
The DFC Collector I is responsible for providing quality customer experience while working to collect and negotiate terms of repayment on delinquent accounts 1-60 days past due. The DFC Collector I reports to the DFC Collections Supervisor.
Responsibilities
Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable income
Process, follow up, and resolve inbound collection and customer service telephone inquiries
Review accounts for action such as extensions, deferments, and due date changes within authorized limits to promote customer performance of contractual obligations
Demonstrate professionalism, discretion, and good judgment in all interactions with co-workers and customers to ensure timely resolution of customer discrepancies and disputes
Follow up on required customer insurance coverage and institute corrective action when deficient coverage is discovered
Meet or exceed established call volume and account action requirements
Other duties as assigned
Skills and Qualifications
Basic knowledge of installment loans, consumer collections, and collections regulations & laws
Previous collections experience preferred
Ability to multitask by speaking with customers and typing information, avoid distractions, and be focused for scheduled shift
Strong attention to detail
Sense of urgency
Excellent communication
PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
Competencies
Does the right thing, takes action and adapts to change
Self-motivates, believes in accountability, focuses on results, makes plans and follows through
Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
Thrives on a team, stays positive, lives our values
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Up to 1/3 of time: standing, walking, lifting up to 25 pounds
Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
We Offer Best-in-Class Industry Benefits:
$21/hour base pay + $1/hour bilingual differential.
Competitive pay
Medical, Dental, and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
*Reasonable accommodations may be made to enable individuals to perform the essential functions.
The DFC Collector I is responsible for providing quality customer experience while working to collect and negotiate terms of repayment on delinquent accounts 1-60 days past due. The DFC Collector I reports to the DFC Collections Supervisor.
Responsibilities
Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable income
Process, follow up, and resolve inbound collection and customer service telephone inquiries
Review accounts for action such as extensions, deferments, and due date changes within authorized limits to promote customer performance of contractual obligations
Demonstrate professionalism, discretion, and good judgment in all interactions with co-workers and customers to ensure timely resolution of customer discrepancies and disputes
Follow up on required customer insurance coverage and institute corrective action when deficient coverage is discovered
Meet or exceed established call volume and account action requirements
Other duties as assigned
Skills and Qualifications
Basic knowledge of installment loans, consumer collections, and collections regulations & laws
Previous collections experience preferred
Ability to multitask by speaking with customers and typing information, avoid distractions, and be focused for scheduled shift
Strong attention to detail
Sense of urgency
Excellent communication
PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
Competencies
Does the right thing, takes action and adapts to change
Self-motivates, believes in accountability, focuses on results, makes plans and follows through
Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
Thrives on a team, stays positive, lives our values
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Up to 1/3 of time: standing, walking, lifting up to 25 pounds
Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
We Offer Best-in-Class Industry Benefits:
$21/hour base pay + $1/hour bilingual differential.
Competitive pay
Medical, Dental, and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
*Reasonable accommodations may be made to enable individuals to perform the essential functions.