Customer Advisor

Carmax - 10315 Hickman Road - Responsibilities: Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.; Create repair orders, and route work to technicians or mechanical associates.; Explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.; Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate.; Follow all CarMax policies including Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies.