Customer Care Representative

MSC Industrial Supply - - Responsibilities: Answers inbound sales and service customer calls and emails to process orders, troubleshoot issues, complete returns, collaborate with vendors to source products, make product recommendations and provide general web support with a focus on increasing sales through upselling.; Responsible for proficiency in required MSC processes and applications relevant to the Customer Care Regional Omnichannel role.; Utilizes various systems (including but not limited to the MSC website, AS400, WebSOE, Salesforce, Oceana & Vendor Websites) & collaborates with other departments to identify and address the customers stated and unstated product & service needs.; Builds internal and external customer relationships to enhance customer satisfaction while also improving sales and quoting opportunities.; Takes ownership with difficult customer service issues while resolving in a timely manner.