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Summer Customer Service Representative Float- Liberty

#24-9055

Youngstown, Ohio, United States

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Location

This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be Liberty, OH. This position may float to Youngstown Main- Youngstown, OH.

Market

Youngstown

Work Hours per Week

Requirements

High school diploma or GED required.

Cash handling and customer service experience preferred.

Job Description

Summary:

Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing clients, a CSR is charged with providing excellent customer service while identifying sales opportunities and performing account transactions. Determines the proper individual/line of business to handle sales opportunities and more complex customer services issues.

This is a 10-week temporary employment, working no more than 40 hours per week.

Essential Functions:

Excellent Customer Service

Perform Customer Transactions

Operational and Security Proficiency

Identify referral opportunities

Essential Duties and Responsibilities:

Personally models the standards of the Bank's Mission, Vision, and Pledge.

Accepts and accurately processes all financial service transactions.

Responsible for CSR cash drawer and follows proper balancing and cash handling procedures.

Complies and operates within security and audit procedures.

Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.

Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.

Meets established individual referral goals as assigned.

Determines appropriate individual/line of business to handle sales opportunities and more complex customer service issues; follow up to ensure customer need was met.

Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.

Develops and maintains working knowledge of the Bank's products and services.

Other Skills and Requirements:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Must have strong product knowledge for the level of selling and successfully promoting products expected with position.

Ability to write simple correspondence.

Sound mathematical and analytical skills preferred.

Must have excellent organizational skills and the ability to multi-task and to be flexible.

Ability to lift and carry up to 25 lbs.

Must be available to work all hours of operations.

Full-Time/Part-Time

Full-time

Area of Interest

Retail Services

All Locations

Youngstown, Ohio, United States

","

Merchandise Sorter

Youngstown Area Goodwill Industries, Inc. is dedicated to empowering individuals through employment opportunities. We believe in second chances and welcome applicants from diverse backgrounds, including those facing barriers to employment. Our mission is to create a supportive environment where everyone can thrive.

Job Summary

We are seeking a reliable and motivated Merchandise Sorter to join our retail team in our Boardman, OH location. This role is essential in ensuring our store is stocked with quality merchandise for our customers. The ideal candidate is detail-oriented, physically capable of performing the job duties, and committed to regular attendance.

Responsibilities

Sort, inspect, and organize donated merchandise for display on the sales floor.
Ensure items meet Goodwill's quality standards.
Maintain a clean and organized work area.
Assist with pricing and tagging merchandise as needed.
Collaborate with team members to ensure efficient operations.
Provide friendly and professional customer service when interacting with shoppers.

Qualifications

Ability to lift up to 25 pounds and stand for extended periods.
Strong attention to detail and organizational skills.
Dependable with a commitment to punctuality and consistent attendance.
Positive attitude and ability to work in a team-oriented environment.
No criminal background that would be incompatible with a retail environment (background check required).
Previous retail or sorting experience is a plus but not required.

We Welcome

Youngstown Area Goodwill Industries, Inc. encourages applications from individuals with barriers to employment, including those with disabilities, veterans, and others seeking a fresh start. We provide training and support to help you succeed in this role.

Schedule & Availability

Part-time position with flexible hours based on store needs. Possibility of full-time in the future.
Store operates 7 days a week: MondaySaturday, 9 AM8 PM; Sunday, 12 PM5 PM.
Must be available to work weekends and evenings as scheduled.

Interested candidates are invited to apply in person at the Boardman store or online. Please bring a resume and be prepared to complete an application.

Youngstown Area Goodwill Industries, Inc. is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

","

Merchandise Sorter

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