Access Coordinator II (Jonesboro)
University of Arkansas for Medical Sciences, Jonesboro, AR, United States
Job Title
Clinical Staff - Medical Ancillary Support
Institution Name
University of Arkansas for Medical Sciences
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
Health: Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Retirement: Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy
Summary of Job Duties
The Access Coordinator II works under supervision to function as a patient resource for all registration activities and to facilitate comprehensive patient data collection including but not limited to demographics, insurance information and eligibility, and pharmacy of choice. This position collects copays, coinsurance, and statement payments. This position facilitates scheduling and patient information requests in an appropriate manner and according to UAMS Northeast workflows and policies. This position will be cross-trained in the call center for the clinic. This position must be able to perform all duties of the Access Coordinator I level and perform other duties to support the patient care activities as needed.
Qualifications
Minimum Qualifications:
High School Diploma/GED.
Two (2) years of customer service or healthcare experience.
Knowledge, Skills, & Abilities:
Good communication skills.
Ability to follow oral instructions, read, and write.
Computer/basic keyboard skills
Telephone etiquette skills.
General knowledge of office machines, including printers and scanners.
Excellent customer service skills.
Preferred Qualifications:
Two (2) years of experience in registration or scheduling in a healthcare environment.
Experience with EPIC Systems.
Knowledge of basic medical terminology.
Knowledge of healthcare insurance eligibility.
Key Responsibilities
Identify and collect copays, coinsurance, and past-due patient balances.
Post payments, print receipts and balance cash drawer.
Prepares necessary documentation for daily deposits.
Works registration, and front desk and assists billing to identify potential insurance billing and payment issues.
Provide courteous and prompt attention to patients while in the registration and front desk area.
Monitors changes in billing procedures within assigned areas and communicates changes to employees in the work unit.
Review patient accounts for demographical, insurance, and/or payment errors.
Tracking of appointment cancellations, no shows etc.
Ensure faxing, scanning, and importing are completed within a timely manner.
Reviews and matches patient billing information with billing verifications, diagnoses, and other supporting documentation.
Schedule patient appointments, verify insurance eligibility, and counsel patients regarding office policies.
Review Patient Portal requests for demographic or other changes. Review the requested change and approve changes as appropriate and according to policy.
Review Patient Portal request for appointment request.
Review appointment requests, schedule as appropriate, and follow up with the patient per their requested communication type.
Sort and distribute incoming mail.
Must be able to function in a positive manner in a high-volume environment with a professional attitude to ensure the highest level of customer service.
A high commitment to maintaining consistent attendance required
Fill in as Call Center Representative and cross-trains in various other areas as needed.
Generates reports for accounting.
May perform other duties as assigned.
Salary Information: Commensurate with education and experience
Required Documents to Apply: Resume
Optional Documents: Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Proof of Veteran Status
Special Instructions to Applicants
Recruitment Contact Information:
Please contact askrecruitment@uams.edu for any recruiting related questions.
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements
Criminal Background Check
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Constant Physical Activity
Hearing, Manipulate items with fingers, including keyboarding, Sitting, Talking
Frequent Physical Activity
Lifting, Pushing, Reaching, Standing, Walking
Occasional Physical Activity
Climbing, Crouching, Stooping
Benefits Eligible
Yes
Clinical Staff - Medical Ancillary Support
Institution Name
University of Arkansas for Medical Sciences
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
Health: Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Retirement: Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy
Summary of Job Duties
The Access Coordinator II works under supervision to function as a patient resource for all registration activities and to facilitate comprehensive patient data collection including but not limited to demographics, insurance information and eligibility, and pharmacy of choice. This position collects copays, coinsurance, and statement payments. This position facilitates scheduling and patient information requests in an appropriate manner and according to UAMS Northeast workflows and policies. This position will be cross-trained in the call center for the clinic. This position must be able to perform all duties of the Access Coordinator I level and perform other duties to support the patient care activities as needed.
Qualifications
Minimum Qualifications:
High School Diploma/GED.
Two (2) years of customer service or healthcare experience.
Knowledge, Skills, & Abilities:
Good communication skills.
Ability to follow oral instructions, read, and write.
Computer/basic keyboard skills
Telephone etiquette skills.
General knowledge of office machines, including printers and scanners.
Excellent customer service skills.
Preferred Qualifications:
Two (2) years of experience in registration or scheduling in a healthcare environment.
Experience with EPIC Systems.
Knowledge of basic medical terminology.
Knowledge of healthcare insurance eligibility.
Key Responsibilities
Identify and collect copays, coinsurance, and past-due patient balances.
Post payments, print receipts and balance cash drawer.
Prepares necessary documentation for daily deposits.
Works registration, and front desk and assists billing to identify potential insurance billing and payment issues.
Provide courteous and prompt attention to patients while in the registration and front desk area.
Monitors changes in billing procedures within assigned areas and communicates changes to employees in the work unit.
Review patient accounts for demographical, insurance, and/or payment errors.
Tracking of appointment cancellations, no shows etc.
Ensure faxing, scanning, and importing are completed within a timely manner.
Reviews and matches patient billing information with billing verifications, diagnoses, and other supporting documentation.
Schedule patient appointments, verify insurance eligibility, and counsel patients regarding office policies.
Review Patient Portal requests for demographic or other changes. Review the requested change and approve changes as appropriate and according to policy.
Review Patient Portal request for appointment request.
Review appointment requests, schedule as appropriate, and follow up with the patient per their requested communication type.
Sort and distribute incoming mail.
Must be able to function in a positive manner in a high-volume environment with a professional attitude to ensure the highest level of customer service.
A high commitment to maintaining consistent attendance required
Fill in as Call Center Representative and cross-trains in various other areas as needed.
Generates reports for accounting.
May perform other duties as assigned.
Salary Information: Commensurate with education and experience
Required Documents to Apply: Resume
Optional Documents: Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Proof of Veteran Status
Special Instructions to Applicants
Recruitment Contact Information:
Please contact askrecruitment@uams.edu for any recruiting related questions.
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements
Criminal Background Check
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Constant Physical Activity
Hearing, Manipulate items with fingers, including keyboarding, Sitting, Talking
Frequent Physical Activity
Lifting, Pushing, Reaching, Standing, Walking
Occasional Physical Activity
Climbing, Crouching, Stooping
Benefits Eligible
Yes