Customer Experience Specialist
Intek Plastics, Eau Claire, WI, United States
Customer Experience Specialist
We're looking for a Customer Experience Specialist to deliver high-quality service and support throughout the customer lifecycle. In this role, you'll manage customer accounts, process and track orders, and coordinate with internal teams to ensure accurate, on-time delivery. This position is ideal for a detail-oriented, customer-focused professional who thrives in a fast-paced, collaborative environment.
What You'll Do
Serve as the primary point of contact for assigned customer accounts
Manage incoming customer service calls and emails professionally
Process and coordinate orders from entry through completion
Provide proactive order status updates and resolve issues as needed
Collaborate with sales, shipping, and operations teams to meet customer requirements
Flag critical deadlines, quality concerns, and customer requests to leadership
Support shipping accuracy and delivery timelines
Maintain account documentation, work instructions, and procedures
Assist with EDI and ASN account setup
Participate in continuous improvement and quality initiatives
What You'll Bring
Bachelor's degree in Business or equivalent experience
5+ years of customer service, customer support, or account management experience
Strong time management, organization, and multitasking skills
Excellent written and verbal communication skills
Proficiency in Microsoft Office and general computer systems
Ability to work independently and across cross-functional teams
Customer-focused mindset with strong attention to detail
Work Environment
Manufacturing / B2B environment
Ability to lift up to 25 lbs occasionally
Regular, predictable attendance required
Why Join Us
Collaborative, customer-focused culture
Opportunity to make a direct impact on customer satisfaction
Stable, full-time role with growth and improvement opportunities
We're looking for a Customer Experience Specialist to deliver high-quality service and support throughout the customer lifecycle. In this role, you'll manage customer accounts, process and track orders, and coordinate with internal teams to ensure accurate, on-time delivery. This position is ideal for a detail-oriented, customer-focused professional who thrives in a fast-paced, collaborative environment.
What You'll Do
Serve as the primary point of contact for assigned customer accounts
Manage incoming customer service calls and emails professionally
Process and coordinate orders from entry through completion
Provide proactive order status updates and resolve issues as needed
Collaborate with sales, shipping, and operations teams to meet customer requirements
Flag critical deadlines, quality concerns, and customer requests to leadership
Support shipping accuracy and delivery timelines
Maintain account documentation, work instructions, and procedures
Assist with EDI and ASN account setup
Participate in continuous improvement and quality initiatives
What You'll Bring
Bachelor's degree in Business or equivalent experience
5+ years of customer service, customer support, or account management experience
Strong time management, organization, and multitasking skills
Excellent written and verbal communication skills
Proficiency in Microsoft Office and general computer systems
Ability to work independently and across cross-functional teams
Customer-focused mindset with strong attention to detail
Work Environment
Manufacturing / B2B environment
Ability to lift up to 25 lbs occasionally
Regular, predictable attendance required
Why Join Us
Collaborative, customer-focused culture
Opportunity to make a direct impact on customer satisfaction
Stable, full-time role with growth and improvement opportunities