Host Job at Anthem Golf and Country Club in Phoenix
Anthem Golf and Country Club, Phoenix, AZ, United States
Host
Join to apply for the Host role at Anthem Golf and Country Club.
Job Identification: 238206
Job Category: Service
Job Schedule: Part time
Location: 2708 W Anthem Club Dr, Anthem, AZ, 85086, US
Business Unit: Anthem Golf & Country Club
Job Summary
The Host is the first and last point of contact for members and guests, setting the tone for their entire club experience. Your role is to warmly greet and seat members and guests, ensuring a seamless and positive start and finish to their visit. You will uphold the 3-steps of service by providing exceptional hospitality and maintaining a welcoming atmosphere. Additionally, you will keep the host area organized and assist with other tasks, such as member services representative duties, as needed to support the team.
Reporting Structure
Reports to the Food & Beverage Director.
Day-to-Day
Maintain Invited service standards as outlined in the F&B service training program.
Greet members/guests by name, providing a warm and welcoming experience.
Seat members/guests while ensuring high-quality service and attention to their needs.
Converse with members/guests in a professional manner, staying calm under pressure.
Assist service staff as needed, adhering to the Invited standards of service.
Ensure the host podium is organized and close out the podium at the end of each shift.
Complete daily assignments and side work to meet standards, including keeping work areas organized and sanitized, and stocking supplies.
Support employees and contribute to team efforts to deliver the 3-steps of service.
Notify management of any members/guests complaints immediately and practice effective service recovery.
Handle last‑minute requests and changes from Members/Guests professionally.
Additional Duties
Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
Follow all company, club, and department policies, procedures, and instructions.
Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.
Wear a clean, neat uniform that meets club standards.
Preferred Qualifications
High school diploma or equivalent.
Previous experience in the service or hospitality industry is an advantage.
Experience operating a multi‑line telephone system.
Proven ability to handle sensitive member information with the highest level of confidentiality.
Strong communication skills with the ability to follow instructions accurately.
Physical Requirements
Must be able to stand, walk, and perform physical activities for extended periods.
Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
Able to lift, carry, push, and pull up to 100 lbs. occasionally.
Effective communication skills, including talking and hearing, with sufficient visual acuity.
Primary Tools / Equipment
Telephone/Tablet
POS System
Floor Chart
Menus
Work Schedule
Attendance requirements for this position as outlined on the weekly schedule.
Additional hours are required to meet deadlines of the position, including weekends and/or holidays.
Invited is an Equal Employment Opportunity Employer
The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.
#J-18808-Ljbffr
In Summary: The Host is the first and last point of contact for members and guests, setting the tone for their entire club experience . Greet members/guests by name, seat members and ensure high-quality service and attention to their needs . Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff .
En Español: Anfitrión Únase para solicitar el papel de anfitriona en Anthem Golf y Country Club. Identificación del trabajo: 238206 Categoría de empleo: Servicio Programa de trabajo: Tiempo parcial Ubicación: 2708 W Anthem Club Dr, Anthem, AZ, 85086, Unidad de Negocios de EE.UU.: Anthem golf & Country Club Trabajo Resumen El anfitrio es el primer y último punto de contacto para los miembros e invitados, que establece el tono para toda su experiencia en el club. Su función es dar un saludo cálido y sentarse a los miembros y huéspedes, asegurando un comienzo sin problemas y positivo y terminar sus visitas. Mantendrá los 3 pasos de servicio proporcionando una hospitalidad excepcional y manteniendo un ambiente acogedor. Además, mantendrá la zona de acogida organizada y ayudará con otras tareas, como las funciones representativas del servicio a los miembros, según sea necesario para apoyar al equipo. Informar informes estructurales al Director de Alimentos y Bebidas. Mantener diariamente los estándares de servicio invitado tal como se describe en el programa de capacitación de servicios F&B. Saludar a los integrantes/invitados por nombre, proporcionando una experiencia cálida y acogedora. Asentarse a los socios / huéspedes mientras garantiza un servicio físico de alta calidad y atención a sus necesidades. Hablar de manera profesional, permaneciendo bajo presión. Asistir al personal de servicio cuando sea necesario, cumpliendo con el rol de servicio Invitado. Asegurar que el podio anfitrión esté organizado y cerrar el pódium al final del turno. Completar las asignaciones diarias y trabajos paralelos para cumplir con los estándares disponibles, incluidos los esfuerzos de gestión de áreas personales y suministros organizados, seguir las mismas prácticas profesionales y mantenerse informadas. En el caso de los empleados, las tareas que se realizan a través del programa de trabajo pueden ser reincorporadas según sea necesario para garantizar un buen funcionamiento. #J-18808-Ljbffr
Join to apply for the Host role at Anthem Golf and Country Club.
Job Identification: 238206
Job Category: Service
Job Schedule: Part time
Location: 2708 W Anthem Club Dr, Anthem, AZ, 85086, US
Business Unit: Anthem Golf & Country Club
Job Summary
The Host is the first and last point of contact for members and guests, setting the tone for their entire club experience. Your role is to warmly greet and seat members and guests, ensuring a seamless and positive start and finish to their visit. You will uphold the 3-steps of service by providing exceptional hospitality and maintaining a welcoming atmosphere. Additionally, you will keep the host area organized and assist with other tasks, such as member services representative duties, as needed to support the team.
Reporting Structure
Reports to the Food & Beverage Director.
Day-to-Day
Maintain Invited service standards as outlined in the F&B service training program.
Greet members/guests by name, providing a warm and welcoming experience.
Seat members/guests while ensuring high-quality service and attention to their needs.
Converse with members/guests in a professional manner, staying calm under pressure.
Assist service staff as needed, adhering to the Invited standards of service.
Ensure the host podium is organized and close out the podium at the end of each shift.
Complete daily assignments and side work to meet standards, including keeping work areas organized and sanitized, and stocking supplies.
Support employees and contribute to team efforts to deliver the 3-steps of service.
Notify management of any members/guests complaints immediately and practice effective service recovery.
Handle last‑minute requests and changes from Members/Guests professionally.
Additional Duties
Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
Follow all company, club, and department policies, procedures, and instructions.
Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.
Wear a clean, neat uniform that meets club standards.
Preferred Qualifications
High school diploma or equivalent.
Previous experience in the service or hospitality industry is an advantage.
Experience operating a multi‑line telephone system.
Proven ability to handle sensitive member information with the highest level of confidentiality.
Strong communication skills with the ability to follow instructions accurately.
Physical Requirements
Must be able to stand, walk, and perform physical activities for extended periods.
Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
Able to lift, carry, push, and pull up to 100 lbs. occasionally.
Effective communication skills, including talking and hearing, with sufficient visual acuity.
Primary Tools / Equipment
Telephone/Tablet
POS System
Floor Chart
Menus
Work Schedule
Attendance requirements for this position as outlined on the weekly schedule.
Additional hours are required to meet deadlines of the position, including weekends and/or holidays.
Invited is an Equal Employment Opportunity Employer
The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.
#J-18808-Ljbffr
In Summary: The Host is the first and last point of contact for members and guests, setting the tone for their entire club experience . Greet members/guests by name, seat members and ensure high-quality service and attention to their needs . Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff .
En Español: Anfitrión Únase para solicitar el papel de anfitriona en Anthem Golf y Country Club. Identificación del trabajo: 238206 Categoría de empleo: Servicio Programa de trabajo: Tiempo parcial Ubicación: 2708 W Anthem Club Dr, Anthem, AZ, 85086, Unidad de Negocios de EE.UU.: Anthem golf & Country Club Trabajo Resumen El anfitrio es el primer y último punto de contacto para los miembros e invitados, que establece el tono para toda su experiencia en el club. Su función es dar un saludo cálido y sentarse a los miembros y huéspedes, asegurando un comienzo sin problemas y positivo y terminar sus visitas. Mantendrá los 3 pasos de servicio proporcionando una hospitalidad excepcional y manteniendo un ambiente acogedor. Además, mantendrá la zona de acogida organizada y ayudará con otras tareas, como las funciones representativas del servicio a los miembros, según sea necesario para apoyar al equipo. Informar informes estructurales al Director de Alimentos y Bebidas. Mantener diariamente los estándares de servicio invitado tal como se describe en el programa de capacitación de servicios F&B. Saludar a los integrantes/invitados por nombre, proporcionando una experiencia cálida y acogedora. Asentarse a los socios / huéspedes mientras garantiza un servicio físico de alta calidad y atención a sus necesidades. Hablar de manera profesional, permaneciendo bajo presión. Asistir al personal de servicio cuando sea necesario, cumpliendo con el rol de servicio Invitado. Asegurar que el podio anfitrión esté organizado y cerrar el pódium al final del turno. Completar las asignaciones diarias y trabajos paralelos para cumplir con los estándares disponibles, incluidos los esfuerzos de gestión de áreas personales y suministros organizados, seguir las mismas prácticas profesionales y mantenerse informadas. En el caso de los empleados, las tareas que se realizan a través del programa de trabajo pueden ser reincorporadas según sea necesario para garantizar un buen funcionamiento. #J-18808-Ljbffr