Head Teller- Granville
Arrow Financial Technologies, Granville, NY, United States
Head Teller- Granville
The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! This opportunity may be perfect for you if you have experience in:
Relationship Building
Cash Handling
Excels in a detail-oriented, regulatory environment
Customer Service
About this position:
Head Teller is responsible for ensuring the daily operational activities of the teller line are executed with accuracy and meet exemplary customer service standards. In addition to the accurate and timely processing of customer transactions, the Head Teller answers complex inquiries, manages the vault, ensures accurate teller and branch cash limits, safeguards customers information, and works to detect/prevent fraud.
Essential Job Functions:
Provides consistent, outstanding customer service by anticipating and reacting to customer needs; answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies
Processes transactions accurately and efficiently, including loan requests and Wire Transfers; open deposit accounts for customers; create or assist with creation of Teller work schedules
Leads and develops Tellers through day-to-day operations, projects, and special assignments to meet branch/Company goals
Buys and sells currency from the vault and contracted cash provider as necessary, ensuring that teller drawer cash limits and branch cash limits are not exceeded
Provides training, support and guidance as appropriate to co-workers and customers. Direct problem resolution
Supports sales efforts of Company; actively participate in Cross-Sell program and make referrals as appropriate
Prepares or assists in preparing and submitting monthly reports accurately and punctually. Ensure that reports and logs are completed accurately and on time
Oversees and adheres to requirements pertaining to branch security, fraud prevention and BSA; identify counterfeit currency and monetary instruments
Acts in Branch Manager's absence as needed
Able to travel, using reliable transportation, to various branches to meet operational needs
Ability to work rotating Saturday schedule
What you will need to thrive in this role:
Education/Certifications/Experience :
Associate degree or equivalent experience required.
3 years of experience in customer service preferred.
Skills/Knowledge :
Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers, and management
Strong supervisory skills
Proficient in Microsoft Windows and Microsoft Office Suite: Word, Excel, and Outlook
Strong knowledge of banking products and services
Physical Demands and Work Environment:
Ability to remain in a stationary position, often standing or sitting, for prolonged periods of time
Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations
Ability to lift and/or move up to 15 pounds
Work is performed primarily in a professional office environment
Reasonable accommodations will be provided as required by law to enable qualified individuals with disabilities to perform the essential functions of the job
What we will bring to the table:
Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
Medical, Dental, and Vision Insurance and Flexible Spending Plan
Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
Education and Tuition Reimbursement
Employee Assistance Program for our employees and their immediate family members
We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes.
The salary range for this position is $21.00 - $24.00 per hour commensurate with experience and education. Additional compensation may be earned through the Company's incentive programs, subject to individual and company performance.
The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! This opportunity may be perfect for you if you have experience in:
Relationship Building
Cash Handling
Excels in a detail-oriented, regulatory environment
Customer Service
About this position:
Head Teller is responsible for ensuring the daily operational activities of the teller line are executed with accuracy and meet exemplary customer service standards. In addition to the accurate and timely processing of customer transactions, the Head Teller answers complex inquiries, manages the vault, ensures accurate teller and branch cash limits, safeguards customers information, and works to detect/prevent fraud.
Essential Job Functions:
Provides consistent, outstanding customer service by anticipating and reacting to customer needs; answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies
Processes transactions accurately and efficiently, including loan requests and Wire Transfers; open deposit accounts for customers; create or assist with creation of Teller work schedules
Leads and develops Tellers through day-to-day operations, projects, and special assignments to meet branch/Company goals
Buys and sells currency from the vault and contracted cash provider as necessary, ensuring that teller drawer cash limits and branch cash limits are not exceeded
Provides training, support and guidance as appropriate to co-workers and customers. Direct problem resolution
Supports sales efforts of Company; actively participate in Cross-Sell program and make referrals as appropriate
Prepares or assists in preparing and submitting monthly reports accurately and punctually. Ensure that reports and logs are completed accurately and on time
Oversees and adheres to requirements pertaining to branch security, fraud prevention and BSA; identify counterfeit currency and monetary instruments
Acts in Branch Manager's absence as needed
Able to travel, using reliable transportation, to various branches to meet operational needs
Ability to work rotating Saturday schedule
What you will need to thrive in this role:
Education/Certifications/Experience :
Associate degree or equivalent experience required.
3 years of experience in customer service preferred.
Skills/Knowledge :
Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers, and management
Strong supervisory skills
Proficient in Microsoft Windows and Microsoft Office Suite: Word, Excel, and Outlook
Strong knowledge of banking products and services
Physical Demands and Work Environment:
Ability to remain in a stationary position, often standing or sitting, for prolonged periods of time
Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations
Ability to lift and/or move up to 15 pounds
Work is performed primarily in a professional office environment
Reasonable accommodations will be provided as required by law to enable qualified individuals with disabilities to perform the essential functions of the job
What we will bring to the table:
Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
Medical, Dental, and Vision Insurance and Flexible Spending Plan
Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
Education and Tuition Reimbursement
Employee Assistance Program for our employees and their immediate family members
We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes.
The salary range for this position is $21.00 - $24.00 per hour commensurate with experience and education. Additional compensation may be earned through the Company's incentive programs, subject to individual and company performance.