Reservations Agent

Pyramid Global Hospitality - 2260 Wisconsin Dells Parkway North - Responsibilities: Answer incoming calls, emails, and online reservation inquiries in a professional and courteous manner.; Accurately process reservations, changes, and cancellations according to resort policies and procedures.; Promote the resorts amenities, special offers, and packages to enhance the guest experience and maximize revenue.; Provide detailed information about room types, rates, availability, and resort facilities.; Maintain accurate records of all reservations and guest communications within the property management system.