Reservations Agent (Seasonal 2026)
Wequassett Resort and Golf Club, Harwich Port, MA, United States
Reservations Agent (Seasonal 2026)
Job Category: RESERVATIONS Requisition Number: RESER007670
Posted: March 2, 2026
Full-Time
On-site
Wequassett Resort & Golf Club 2173 RT-28 Harwich, MA 02645, USA
Description
The Reservations Agent has additional duties and responsibilities, including:
Providing excellent customer service to all guests
Accurately inputting reservation information including rooming lists, internet, travel agency requests and sales department requests
Accommodating special guest requests, insuring a high level of guest satisfaction
Understanding the sales strategy of hotel, property, and revenue management systems
Processing rooming lists accurately as well as changes and cancellations for group bookings
Preparing group guest lists prior to arrival
Aggressively selling guest rooms to maximize room revenue using upselling and yield management technology
Developing a keen knowledge of all resort features and amenities
The position requires previous customer service experience preferably in a luxury hotel or resort. Excellent telephone, verbal and written communication skills are necessary.
Wequassett Resort and Golf Club is an exquisite 27-acre waterfront resort on beautiful Pleasant Bay. We are known for our award-winning service culture with an unparalleled commitment to go above and beyond for our guests. We offer four restaurants, two pools, two private beaches, boating and sailing, four tennis courts, and championship golf.
Rate of Pay: $20 - $23 / hour
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Job Category: RESERVATIONS Requisition Number: RESER007670
Posted: March 2, 2026
Full-Time
On-site
Wequassett Resort & Golf Club 2173 RT-28 Harwich, MA 02645, USA
Description
The Reservations Agent has additional duties and responsibilities, including:
Providing excellent customer service to all guests
Accurately inputting reservation information including rooming lists, internet, travel agency requests and sales department requests
Accommodating special guest requests, insuring a high level of guest satisfaction
Understanding the sales strategy of hotel, property, and revenue management systems
Processing rooming lists accurately as well as changes and cancellations for group bookings
Preparing group guest lists prior to arrival
Aggressively selling guest rooms to maximize room revenue using upselling and yield management technology
Developing a keen knowledge of all resort features and amenities
The position requires previous customer service experience preferably in a luxury hotel or resort. Excellent telephone, verbal and written communication skills are necessary.
Wequassett Resort and Golf Club is an exquisite 27-acre waterfront resort on beautiful Pleasant Bay. We are known for our award-winning service culture with an unparalleled commitment to go above and beyond for our guests. We offer four restaurants, two pools, two private beaches, boating and sailing, four tennis courts, and championship golf.
Rate of Pay: $20 - $23 / hour
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.