OPS Graduate Admissions Office Assistant
Florida Gulf Coast University, Fort Myers, FL, United States
Graduate Admissions Office Assistant
The OPS Graduate Admissions Office Assistant supports the daily operations of the Graduate Admissions office by providing front-line customer service and administrative support. This position serves as the first point of contact for prospective students, visitors, and campus partners while ensuring a welcoming, organized, and efficient admissions experience.
Typical duties include, but are not limited to:
Greets and assists visitors, applicants, and campus guests in a professional and friendly manner.
Answers and routes incoming phone calls, provides general information, and takes accurate messages.
Responds to basic inquiries regarding graduate programs, application processes, and office procedures.
Maintains an organized, clean, and welcoming reception area.
Assists with administrative tasks including data entry, filing, document preparation, and record maintenance.
Supports admissions events such as information sessions and campus visits.
Collaborates with admissions staff to ensure smooth daily operations and timely communication.
Other Duties
Performs other job-related duties as assigned.
Additional Job Description
Required Qualifications
High school diploma or equivalent.
Strong interpersonal and communication skills.
Ability to provide excellent customer service in a fast-paced environment.
Ability to manage multiple tasks with attention to detail.
Proficiency with email, phone systems, and basic office software.
Preferred Qualifications
Prior customer service or administrative experience.
Knowledge, Skills & Abilities
All employees are expected to:
Promote a common purpose consistent with stated University goals and demonstrate a commitment to students and the learning environment.
Possess knowledge of general written standards and procedures utilized and have the ability to read, interpret, and follow procedural and policy manuals related to job tasks.
Demonstrate the ability to respond to supervision, guidance, and direction in a positive, receptive manner and in accordance with stated policies.
Provide quality customer service by creating a welcoming and supportive environment.
Present a professional image in word, action, and attire.
Ability to demonstrate professionalism and effective interpersonal skills in a variety of workplace interactions.
Apply effective techniques to create working relationships with others to achieve common goals; successfully communicate and collaborate with others.
Demonstrate skills necessary to look at situations and processes critically and make recommendations for improvement.
FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.
The OPS Graduate Admissions Office Assistant supports the daily operations of the Graduate Admissions office by providing front-line customer service and administrative support. This position serves as the first point of contact for prospective students, visitors, and campus partners while ensuring a welcoming, organized, and efficient admissions experience.
Typical duties include, but are not limited to:
Greets and assists visitors, applicants, and campus guests in a professional and friendly manner.
Answers and routes incoming phone calls, provides general information, and takes accurate messages.
Responds to basic inquiries regarding graduate programs, application processes, and office procedures.
Maintains an organized, clean, and welcoming reception area.
Assists with administrative tasks including data entry, filing, document preparation, and record maintenance.
Supports admissions events such as information sessions and campus visits.
Collaborates with admissions staff to ensure smooth daily operations and timely communication.
Other Duties
Performs other job-related duties as assigned.
Additional Job Description
Required Qualifications
High school diploma or equivalent.
Strong interpersonal and communication skills.
Ability to provide excellent customer service in a fast-paced environment.
Ability to manage multiple tasks with attention to detail.
Proficiency with email, phone systems, and basic office software.
Preferred Qualifications
Prior customer service or administrative experience.
Knowledge, Skills & Abilities
All employees are expected to:
Promote a common purpose consistent with stated University goals and demonstrate a commitment to students and the learning environment.
Possess knowledge of general written standards and procedures utilized and have the ability to read, interpret, and follow procedural and policy manuals related to job tasks.
Demonstrate the ability to respond to supervision, guidance, and direction in a positive, receptive manner and in accordance with stated policies.
Provide quality customer service by creating a welcoming and supportive environment.
Present a professional image in word, action, and attire.
Ability to demonstrate professionalism and effective interpersonal skills in a variety of workplace interactions.
Apply effective techniques to create working relationships with others to achieve common goals; successfully communicate and collaborate with others.
Demonstrate skills necessary to look at situations and processes critically and make recommendations for improvement.
FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.