Payments-Digital & Design AI Product Associate

As a Product Associate in JPMorgan Access, you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs. Working closely with the product management team and cross‑functional partners, you contribute your skills and insights to help ensure the success of our product offerings. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast‑paced environment, making a tangible impact on our products and customer experiences.
Job Responsibilities Supports the development of our product strategy and roadmap
Collects and analyzes metrics on product performance to inform decision‑making
Contributes to solution discovery through collaboration with cross‑functional teams to identify potential solutions that address user needs and align with business goals
Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches
Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value
Manages and documents model annotations, performing and/or approving model evaluations as needed per AI governance policy
Assists in maintaining backlog and facilitating discussions across stakeholders to address issues and clarify requirements
Ensures product launch activities are planned and executed per rollout strategy
Creates, maintains, and publishes product metrics and reporting
Assists with AI Governance activities as needed
Required Qualifications, Capabilities, And Skills 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
Developing knowledge level of the product development life cycle
Exposure to product life cycle activities including discovery and requirements definition
Emerging knowledge of data analytics and data literacy
Experience in leveraging artificial intelligence technologies to enhance search functionalities and chatbot user experiences. Familiarity with machine learning models and natural language processing techniques is essential.
Experience working collaboratively with engineering, data science, and UX teams to implement AI‑driven solutions. Ability to communicate complex AI concepts to non‑technical stakeholders.
Proficient in analyzing data and AI performance metrics to inform decision‑making and continuous improvement of search algorithms.
A forward‑thinking mindset with a passion for staying abreast of AI advancements and search industry trends, adapting strategies to leverage emerging technologies.
Preferred Qualifications, Capabilities, And Skills Demonstrated prior experience working in a high‑matrixed, complex organization
Benefits We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Eligible roles may receive commission‑based pay and/or discretionary incentive compensation in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility, such as comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employment We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal‑opportunity employer. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.

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