Health Source MSO is hiring: Discharge Coordinator in Los Angeles County
Health Source MSO, Los Angeles County, CA, United States
Discharge Coordinator Job Description: Position Summary: The Discharge Coordinator’s job is to assist/support the Case Manager in ensuring that a patient's transition from the hospital to another level of care is successful. This would include transfer to LTAC, SNF, ECF, Assisted Living, B & C, home or other destinations as outlined in the Discharge Care Plan assessment. In addition, the Discharge Coordinator is to assist/coordinate durable medical equipment and transportation arrangements upon patient discharge as delegated. This position reports to the Director of Utilization Review. Responsibilities: Receives discharge planning orders per department protocol Assists in contacting outside facilities for bed availability and fax referral forms in order to find an appropriate facility for the patient’s continued care. When patients are on Administrative Days or are difficult placement patients and multiple facilities are being requested, complete the referral log per department protocol. Sets up transportation as needed for discharge or transfer to other hospitals for tests/surgeries or other needs. Transportation may require a call to the patient/family to verify address
umber of stairs. Completes ambulance envelope for nursing unit per department protocol, delivers to unit, and provides handover to nurse caring for the patient. Works with CM/PT/OT to set up DME for use at home and in the community. Sets up Home Health as ordered by the physician and use the contracted providers as outlined by the insurance companies. Offers patients and their families a list of choices for any DC needs such as SNF’s, Home Health Agencies, Transportation and or DME if required. Works with the Case Manager and the insurance companies/Health Plans and Medical Groups to ensure arrangements made are a covered benefit. If not, works with Social Services/Case Managers to find other community resources as needed. Keeps accurate records and notes so that other health-care professionals can see what is needed or what is in place. Good communication skills are essential (both oral and written). In order to prevent a discharge delay, when a discrepancy occurs immediately seeks clarification from the case manager or supervisor. Works well in team situations including members of the health care team and outside vendors to ensure safe and smooth transition at discharge. Assists and supports the Case Manager with the issuing of the 2nd IM letters as outlined in the department’s Policy Manual. Other duties as required. Expectations: Assures patient/family rights are respected and fulfills the Medical Center’s Patient Safety Philosophy. Maintains confidentiality of patient information and Medical Center business matters. Complies with all established policies and procedures. Demonstrates and understands personal and department role in the security, health, life and safety plans. Safeguards self/others and physical plant and equipment. Actively participates in ways to prevent customer complaints and dissatisfaction with services. Focuses attention and actions on what is best for the patient or customer. Attempts to identify all customer needs and tries to meet and/or exceed expectations. Interacts with all customers in a caring manner. Contact with others is polite and proactive. Promotes a positive teamwork environment. Creates closure after interactions. Communicates effectively in a positive, respectful and concise manner Requirements: Associate’s degree preferred. 1-2 years’ experience in coordinating patient’s continuation of care post discharge in the acute hospital setting preferred. Knowledge of Medi-caid, Medi-care and insurance company procedures. Excellent communication skills and problem solving ability. Knowledge of medical terminology required. Strong computer skills; Proficient in MS Office preferred. Electronic medical record experience preferred.
In Summary: The Discharge Coordinator's job is to assist/support the Case Manager in ensuring that a patient's transition from the hospital to another level of care is successful . This position reports to the Director of Utilization Review . Responsibilities: Receives discharge planning orders per department protocol . Assures patient/family rights are respected and fulfills the Medical Center’s Patient Safety Philosophy .
En Español: Descripción del puesto de Coordinador: Resumen del cargo: La tarea del coordinador es ayudar/apoyar al gerente de casos para garantizar que la transición de un paciente desde el hospital a otro nivel de atención sea exitosa. Esto incluiría transferencia a LTAC, SNF, ECF, Assisted Living, B & C, hogar u otros destinos tal como se describe en la evaluación del plan de cuidado de alta. Además, el coordinador de baja debe asistir/coordinar equipos médicos duraderos y arreglos de transporte después de la liberación del paciente según lo delegado. Esta posición reporta al director de revisión de utilidad. Responsabilidades: Recibe órdenes de planificación de baja por departamento. Establece la salud en el hogar según lo ordenado por el médico y utiliza los proveedores contratados como señalado por las compañías de seguros. Ofrece a los pacientes y sus familias una lista de opciones para cualquier necesidad DC como SNFs, Agencias de Salud en el Hogar, Transporte o DME si es necesario. Trabaja con el gerente del caso y las empresas de seguros / planes de salud y grupos médicos para garantizar que los arreglos hechos sean un beneficio cubierto. Si no, trabaja con los servicios sociales / administradores de casos para encontrar otros recursos comunitarios según sea necesario. Guarda registros y notas precisas para que otros profesionales sanitarios puedan ver lo que se necesita o qué está en su lugar. Las buenas habilidades de comunicación son esenciales (tanto orales como escritas). Para evitar una demora de descarga, cuando ocurre una discrepancia solicita inmediatamente aclaración al gerente o supervisor del caso. Protege a sí mismo/a otros y al equipo físico. Participa activamente en la prevención de las quejas del cliente e insatisfacción con los servicios. Centra su atención y acciones sobre lo mejor para el paciente o cliente. Intenta identificar todas las necesidades del cliente y trata de satisfacer y / o superar sus expectativas. Interactúa con todos los clientes de una manera cuidadosa. El contacto con los demás es educado y proactivo. Promueve un entorno de trabajo en equipo positivo. Crea cierre después de interacciones. Comunica eficazmente de una forma positiva, respetuosa y concisa Requisitos: grado asociado preferido. 1-2 años de experiencia en coordinar la continuación de cuidados post-descarga en el hospital agudo preferida. Conocimiento de Medicaid, Medicare y compañía de seguros.
umber of stairs. Completes ambulance envelope for nursing unit per department protocol, delivers to unit, and provides handover to nurse caring for the patient. Works with CM/PT/OT to set up DME for use at home and in the community. Sets up Home Health as ordered by the physician and use the contracted providers as outlined by the insurance companies. Offers patients and their families a list of choices for any DC needs such as SNF’s, Home Health Agencies, Transportation and or DME if required. Works with the Case Manager and the insurance companies/Health Plans and Medical Groups to ensure arrangements made are a covered benefit. If not, works with Social Services/Case Managers to find other community resources as needed. Keeps accurate records and notes so that other health-care professionals can see what is needed or what is in place. Good communication skills are essential (both oral and written). In order to prevent a discharge delay, when a discrepancy occurs immediately seeks clarification from the case manager or supervisor. Works well in team situations including members of the health care team and outside vendors to ensure safe and smooth transition at discharge. Assists and supports the Case Manager with the issuing of the 2nd IM letters as outlined in the department’s Policy Manual. Other duties as required. Expectations: Assures patient/family rights are respected and fulfills the Medical Center’s Patient Safety Philosophy. Maintains confidentiality of patient information and Medical Center business matters. Complies with all established policies and procedures. Demonstrates and understands personal and department role in the security, health, life and safety plans. Safeguards self/others and physical plant and equipment. Actively participates in ways to prevent customer complaints and dissatisfaction with services. Focuses attention and actions on what is best for the patient or customer. Attempts to identify all customer needs and tries to meet and/or exceed expectations. Interacts with all customers in a caring manner. Contact with others is polite and proactive. Promotes a positive teamwork environment. Creates closure after interactions. Communicates effectively in a positive, respectful and concise manner Requirements: Associate’s degree preferred. 1-2 years’ experience in coordinating patient’s continuation of care post discharge in the acute hospital setting preferred. Knowledge of Medi-caid, Medi-care and insurance company procedures. Excellent communication skills and problem solving ability. Knowledge of medical terminology required. Strong computer skills; Proficient in MS Office preferred. Electronic medical record experience preferred.
In Summary: The Discharge Coordinator's job is to assist/support the Case Manager in ensuring that a patient's transition from the hospital to another level of care is successful . This position reports to the Director of Utilization Review . Responsibilities: Receives discharge planning orders per department protocol . Assures patient/family rights are respected and fulfills the Medical Center’s Patient Safety Philosophy .
En Español: Descripción del puesto de Coordinador: Resumen del cargo: La tarea del coordinador es ayudar/apoyar al gerente de casos para garantizar que la transición de un paciente desde el hospital a otro nivel de atención sea exitosa. Esto incluiría transferencia a LTAC, SNF, ECF, Assisted Living, B & C, hogar u otros destinos tal como se describe en la evaluación del plan de cuidado de alta. Además, el coordinador de baja debe asistir/coordinar equipos médicos duraderos y arreglos de transporte después de la liberación del paciente según lo delegado. Esta posición reporta al director de revisión de utilidad. Responsabilidades: Recibe órdenes de planificación de baja por departamento. Establece la salud en el hogar según lo ordenado por el médico y utiliza los proveedores contratados como señalado por las compañías de seguros. Ofrece a los pacientes y sus familias una lista de opciones para cualquier necesidad DC como SNFs, Agencias de Salud en el Hogar, Transporte o DME si es necesario. Trabaja con el gerente del caso y las empresas de seguros / planes de salud y grupos médicos para garantizar que los arreglos hechos sean un beneficio cubierto. Si no, trabaja con los servicios sociales / administradores de casos para encontrar otros recursos comunitarios según sea necesario. Guarda registros y notas precisas para que otros profesionales sanitarios puedan ver lo que se necesita o qué está en su lugar. Las buenas habilidades de comunicación son esenciales (tanto orales como escritas). Para evitar una demora de descarga, cuando ocurre una discrepancia solicita inmediatamente aclaración al gerente o supervisor del caso. Protege a sí mismo/a otros y al equipo físico. Participa activamente en la prevención de las quejas del cliente e insatisfacción con los servicios. Centra su atención y acciones sobre lo mejor para el paciente o cliente. Intenta identificar todas las necesidades del cliente y trata de satisfacer y / o superar sus expectativas. Interactúa con todos los clientes de una manera cuidadosa. El contacto con los demás es educado y proactivo. Promueve un entorno de trabajo en equipo positivo. Crea cierre después de interacciones. Comunica eficazmente de una forma positiva, respetuosa y concisa Requisitos: grado asociado preferido. 1-2 años de experiencia en coordinar la continuación de cuidados post-descarga en el hospital agudo preferida. Conocimiento de Medicaid, Medicare y compañía de seguros.