Enterprise Program Manager Customer Communications Management (CCM)
Sciata, California, MO, United States
Enterprise Program Manager Customer Communications Management (CCM)
Note: Only U.S. citizens or Lawful Permanent Residents (Green Card holders) can be considered at this time. We are unable to partner with any 3rd parties.
Location: Southern California preferred; open to strong U.S.-based remote candidates
Employment Type: Full-Time or Contract
Position Overview
We are seeking an experienced Program Manager to lead a high-visibility, enterprise‑wide Customer Communications Management (CCM) transformation initiative. This role will be responsible for driving the modernization of legacy communication platforms to a cloud‑based SmartCOMM solution supporting print, email, and digital delivery channels. This is not a traditional project management role. The ideal candidate will bring deep experience leading large‑scale transformation programs across complex enterprise environments and will be comfortable coordinating across business units, technology teams, and external vendors. This individual will play a key role in overseeing template migration, integrations, testing, deployment, and overall program execution while maintaining strong executive‑level communication and governance.
Key Responsibilities
Lead end-to-end delivery of an enterprise CCM platform implementation, including SmartCOMM or similar solutions
Define program scope, roadmap, milestones, and success metrics
Manage integrated schedules across multiple teams, workstreams, and stakeholders
Oversee template migration, platform configuration, system integrations, testing, and deployment activities
Identify, assess, and mitigate program risks, issues, and dependencies
Coordinate internal delivery teams and external vendor partners to ensure successful execution
Provide executive-level reporting, status updates, and governance support
Ensure alignment between the communication platform transformation and broader enterprise systems and business strategy
Required Qualifications
10+ years of program management experience leading enterprise‑scale initiatives
Proven experience with platform modernization, transformation, or legacy-to-cloud migration programs
Experience with CCM platforms preferred, including SmartCOMM, Exstream, Quadient, Thunderhead, or similar solutions
Strong stakeholder management skills with the ability to communicate effectively at the executive level
Experience working in Agile delivery environments
Demonstrated ability to lead complex, cross-functional programs with multiple dependencies and stakeholders
Preferred Background
Experience in highly regulated or enterprise environments such as insurance, financial services, or large consulting organizations
Prior involvement in communications platform modernization or document generation transformation initiatives
Ability to work across both business and technical teams to drive alignment and delivery
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Note: Only U.S. citizens or Lawful Permanent Residents (Green Card holders) can be considered at this time. We are unable to partner with any 3rd parties.
Location: Southern California preferred; open to strong U.S.-based remote candidates
Employment Type: Full-Time or Contract
Position Overview
We are seeking an experienced Program Manager to lead a high-visibility, enterprise‑wide Customer Communications Management (CCM) transformation initiative. This role will be responsible for driving the modernization of legacy communication platforms to a cloud‑based SmartCOMM solution supporting print, email, and digital delivery channels. This is not a traditional project management role. The ideal candidate will bring deep experience leading large‑scale transformation programs across complex enterprise environments and will be comfortable coordinating across business units, technology teams, and external vendors. This individual will play a key role in overseeing template migration, integrations, testing, deployment, and overall program execution while maintaining strong executive‑level communication and governance.
Key Responsibilities
Lead end-to-end delivery of an enterprise CCM platform implementation, including SmartCOMM or similar solutions
Define program scope, roadmap, milestones, and success metrics
Manage integrated schedules across multiple teams, workstreams, and stakeholders
Oversee template migration, platform configuration, system integrations, testing, and deployment activities
Identify, assess, and mitigate program risks, issues, and dependencies
Coordinate internal delivery teams and external vendor partners to ensure successful execution
Provide executive-level reporting, status updates, and governance support
Ensure alignment between the communication platform transformation and broader enterprise systems and business strategy
Required Qualifications
10+ years of program management experience leading enterprise‑scale initiatives
Proven experience with platform modernization, transformation, or legacy-to-cloud migration programs
Experience with CCM platforms preferred, including SmartCOMM, Exstream, Quadient, Thunderhead, or similar solutions
Strong stakeholder management skills with the ability to communicate effectively at the executive level
Experience working in Agile delivery environments
Demonstrated ability to lead complex, cross-functional programs with multiple dependencies and stakeholders
Preferred Background
Experience in highly regulated or enterprise environments such as insurance, financial services, or large consulting organizations
Prior involvement in communications platform modernization or document generation transformation initiatives
Ability to work across both business and technical teams to drive alignment and delivery
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