Field Support Tech – Jackson, TN
Dexian, Frankfort, KY, United States
Desktop Support Technician
Location:
Jackson, TN (On‑Site Only)
Employment Type:
Contract‑to‑Hire (6 months)
Schedule:
Full‑time, Monday-Friday (8:00 AM - 5:00 PM)
Position Overview
We are seeking a
Desktop Support Technician
to provide hands‑on technical support in an
industrial manufacturing environment . This role focuses on
end‑user support, ticket management, hardware troubleshooting, and basic infrastructure assistance , with a strong emphasis on customer service and ownership of issues from start to finish.
The ideal candidate is
personable, adaptable, eager to learn , and comfortable working onsite in a
loud, hot, and physically demanding environment . This is a highly collaborative role supporting internal employees and working closely with Corporate IT and infrastructure teams.
Key Responsibilities
End‑User & Desktop Support
Troubleshoot and resolve issues related to
laptops, desktops, and peripherals
Provide hands‑on hardware support including computers, monitors, printers, copiers, and telephones
Assist users with
Windows 10, Microsoft Office 365 , and packaged software
Perform software installations, updates, and basic license tracking
Respond to and resolve ServiceNow tickets in a timely and professional manner
Ticket Ownership & Escalation
Assess incoming service tickets using
ServiceNow
Escalate network or advanced issues (e.g., Cisco applications, Active Directory issues beyond basic user support) to appropriate infrastructure teams
Maintain ownership of tickets even after escalation, ensuring resolution through follow‑up and communication
Infrastructure & Systems Support
Assist with
mainframe‑related issues
(primarily implementation support)
Provide basic onsite support for local servers and networking equipment
Develop a working understanding of the
local LAN environment and topology
Support infrastructure outsourcing partners with onsite assistance as needed
VMware exposure in a small server environment is a plus
Customer Service & Collaboration
Deliver high‑quality customer support with patience and professionalism
Communicate technical issues clearly in non‑technical terms
Engage directly with internal clients, often requiring onsite visits to resolve issues
Be flexible with schedules and available for
after‑hours emergencies when required
Required Qualifications
3+ years of desktop support experience
Experience working with:
Windows 10
Microsoft Office 365
ServiceNow or similar ticketing systems
Ability to assess service tickets, elevate appropriately, and maintain ownership through resolution
Basic understanding of networking and server concepts
Comfortable working fully onsite in an industrial/manufacturing environment
Strong customer service and problem‑solving skills
Preferred Qualifications
Experience assisting with
mainframe implementations
Exposure to
VMware environments
Prior work in an
industrial or manufacturing setting
Help desk or customer‑facing IT support background
Education
Associate's Degree in
Computer Science, Information Technology, or a related field
preferred
Ideal Candidate Profile
Easygoing, adaptable, and team‑oriented
Customer‑service minded with a strong sense of responsibility
Willing to jump in, leave the desk, and resolve issues in person
Eager to learn and expand technical skills
Problem‑solver who may not always know the answer but is driven to find it
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
#J-18808-Ljbffr
Location:
Jackson, TN (On‑Site Only)
Employment Type:
Contract‑to‑Hire (6 months)
Schedule:
Full‑time, Monday-Friday (8:00 AM - 5:00 PM)
Position Overview
We are seeking a
Desktop Support Technician
to provide hands‑on technical support in an
industrial manufacturing environment . This role focuses on
end‑user support, ticket management, hardware troubleshooting, and basic infrastructure assistance , with a strong emphasis on customer service and ownership of issues from start to finish.
The ideal candidate is
personable, adaptable, eager to learn , and comfortable working onsite in a
loud, hot, and physically demanding environment . This is a highly collaborative role supporting internal employees and working closely with Corporate IT and infrastructure teams.
Key Responsibilities
End‑User & Desktop Support
Troubleshoot and resolve issues related to
laptops, desktops, and peripherals
Provide hands‑on hardware support including computers, monitors, printers, copiers, and telephones
Assist users with
Windows 10, Microsoft Office 365 , and packaged software
Perform software installations, updates, and basic license tracking
Respond to and resolve ServiceNow tickets in a timely and professional manner
Ticket Ownership & Escalation
Assess incoming service tickets using
ServiceNow
Escalate network or advanced issues (e.g., Cisco applications, Active Directory issues beyond basic user support) to appropriate infrastructure teams
Maintain ownership of tickets even after escalation, ensuring resolution through follow‑up and communication
Infrastructure & Systems Support
Assist with
mainframe‑related issues
(primarily implementation support)
Provide basic onsite support for local servers and networking equipment
Develop a working understanding of the
local LAN environment and topology
Support infrastructure outsourcing partners with onsite assistance as needed
VMware exposure in a small server environment is a plus
Customer Service & Collaboration
Deliver high‑quality customer support with patience and professionalism
Communicate technical issues clearly in non‑technical terms
Engage directly with internal clients, often requiring onsite visits to resolve issues
Be flexible with schedules and available for
after‑hours emergencies when required
Required Qualifications
3+ years of desktop support experience
Experience working with:
Windows 10
Microsoft Office 365
ServiceNow or similar ticketing systems
Ability to assess service tickets, elevate appropriately, and maintain ownership through resolution
Basic understanding of networking and server concepts
Comfortable working fully onsite in an industrial/manufacturing environment
Strong customer service and problem‑solving skills
Preferred Qualifications
Experience assisting with
mainframe implementations
Exposure to
VMware environments
Prior work in an
industrial or manufacturing setting
Help desk or customer‑facing IT support background
Education
Associate's Degree in
Computer Science, Information Technology, or a related field
preferred
Ideal Candidate Profile
Easygoing, adaptable, and team‑oriented
Customer‑service minded with a strong sense of responsibility
Willing to jump in, leave the desk, and resolve issues in person
Eager to learn and expand technical skills
Problem‑solver who may not always know the answer but is driven to find it
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
#J-18808-Ljbffr