Help Desk / Dekstop Support
TBG | The Bachrach Group, New York, NY, United States
Overview
IT Help Desk / Desktop Support Specialist (2 Shifts Available) (Large Law Firm)
We’re seeking two IT Support Specialists to provide first-line technical support in a fast-paced law firm environment. This role involves troubleshooting hardware, software, and network issues while delivering excellent customer service to end users.
Shifts
Mon–Fri, 12:00 AM – 8:00 AM
Fri, 12:00 AM – 1:00 PM; Sat–Sun, 12:00 AM – 12:30 PM
Responsibilities
Serve as the first point of contact for IT support via phone and email
Troubleshoot and resolve issues with software, hardware, networking, and remote access tools
Provide onsite desktop support and occasional home visits for staff
Manage and document tickets, ensuring timely follow-up and resolution
Install, maintain, and track IT equipment (desktops, laptops, printers, mobile devices)
Support high-volume requests with strong organization and multitasking skills
Qualifications
1–3 years of IT support experience (help desk or desktop support)
Strong knowledge of Windows/Mac systems, Office 365, mobile devices, and printers
Experience with tools like Active Directory, ServiceNow, VPN/RDP, and MDM (e.g., Intune)
Excellent communication and problem-solving skills
Associate degree in a related field (or equivalent experience)
Nice to Have
Law firm or legal application support experience
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IT Help Desk / Desktop Support Specialist (2 Shifts Available) (Large Law Firm)
We’re seeking two IT Support Specialists to provide first-line technical support in a fast-paced law firm environment. This role involves troubleshooting hardware, software, and network issues while delivering excellent customer service to end users.
Shifts
Mon–Fri, 12:00 AM – 8:00 AM
Fri, 12:00 AM – 1:00 PM; Sat–Sun, 12:00 AM – 12:30 PM
Responsibilities
Serve as the first point of contact for IT support via phone and email
Troubleshoot and resolve issues with software, hardware, networking, and remote access tools
Provide onsite desktop support and occasional home visits for staff
Manage and document tickets, ensuring timely follow-up and resolution
Install, maintain, and track IT equipment (desktops, laptops, printers, mobile devices)
Support high-volume requests with strong organization and multitasking skills
Qualifications
1–3 years of IT support experience (help desk or desktop support)
Strong knowledge of Windows/Mac systems, Office 365, mobile devices, and printers
Experience with tools like Active Directory, ServiceNow, VPN/RDP, and MDM (e.g., Intune)
Excellent communication and problem-solving skills
Associate degree in a related field (or equivalent experience)
Nice to Have
Law firm or legal application support experience
#J-18808-Ljbffr