Desktop Support Technician - L2
eTeam, Fort Morgan, CO, United States
Location: Fort Morgan, CO 80701
Pay Range: $(21.00 - 22.00)/hr on W2 all-inclusive without benefits
Duration: 06+ Months
Work Hours:
8:00 AM to 5:00 PM
One-hour lunch (3 days per week)
Job Summary
The Level 2 Desktop Support Technician will provide both desk-side and remote support for software and hardware issues.
The role involves troubleshooting, repair, system deployment, and maintaining end-user systems in a corporate or manufacturing environment.
Position Requirements
Experience with software and hardware support (desk-side and remote)
Troubleshooting and repair of end-user issues
Active Directory experience (user deletion, password resets)
Experience in corporate or manufacturing environments
Experience with Remedy/ServiceNow ticketing tools
Work as Level 2 desktop support on tickets escalated from Level 1
Provide in-person and remote support to end users
Perform hardware and software troubleshooting and repair
Handle hardware and software upgrades
Troubleshoot issues for remote users
Diagnose and repair Windows desktops and laptops
Deploy and configure new PC equipment, including data transfers
Perform break/fix and component-level repair of PC peripherals
Maintain accurate records of PC inventory, replacements, and repairs
Triage issues to determine root cause and resolution
Coordinate with OEM vendors for warranty repairs/replacements
Proactively update service tickets and communicate with end users
Use Remedy ticketing system (transitioning to ServiceNow)
Collaborate with North America Field Services team (40+ members)
#J-18808-Ljbffr
Pay Range: $(21.00 - 22.00)/hr on W2 all-inclusive without benefits
Duration: 06+ Months
Work Hours:
8:00 AM to 5:00 PM
One-hour lunch (3 days per week)
Job Summary
The Level 2 Desktop Support Technician will provide both desk-side and remote support for software and hardware issues.
The role involves troubleshooting, repair, system deployment, and maintaining end-user systems in a corporate or manufacturing environment.
Position Requirements
Experience with software and hardware support (desk-side and remote)
Troubleshooting and repair of end-user issues
Active Directory experience (user deletion, password resets)
Experience in corporate or manufacturing environments
Experience with Remedy/ServiceNow ticketing tools
Work as Level 2 desktop support on tickets escalated from Level 1
Provide in-person and remote support to end users
Perform hardware and software troubleshooting and repair
Handle hardware and software upgrades
Troubleshoot issues for remote users
Diagnose and repair Windows desktops and laptops
Deploy and configure new PC equipment, including data transfers
Perform break/fix and component-level repair of PC peripherals
Maintain accurate records of PC inventory, replacements, and repairs
Triage issues to determine root cause and resolution
Coordinate with OEM vendors for warranty repairs/replacements
Proactively update service tickets and communicate with end users
Use Remedy ticketing system (transitioning to ServiceNow)
Collaborate with North America Field Services team (40+ members)
#J-18808-Ljbffr