Desktop Support Technician
Staffmark Group, Waltham, MA, United States
Service Desk Technician - Onsite (Day Shift)
Pay:
$25-$33/hr.
Schedule:
Monday-Friday, Day Shift (Onsite)
Location:
Waltham, MA
We are seeking a skilled
IT Service Desk Technician
to support daily IT operations and assist with a major company-wide PC conversion. This role is ideal for someone experienced in
ServiceNow , desktop support, and high-volume ticket environments.
Key Responsibilities
Perform Service Desk tasks in line with SOPs and ITIL practices
Manage service delivery for assigned and regional sites
Support PC lifecycle activities (install, move, add, change, refresh, dispose)
Document incidents, hardware changes, and repairs in ServiceNow
Provide on-site and shop floor IT support
Troubleshoot desktops, printers, mobile devices, and collaboration tools
Administer antivirus and patch compliance (Tanium preferred)
Maintain CMDB accuracy and IT inventory
Resolve incidents and service requests, including root cause analysis
Support acquisition integrations and large-scale deployments
Deliver end-user training and occasional VIP support
Qualifications
Bachelor's degree or equivalent experience and certifications
3+ years in IT support or Service Desk roles
Strong experience with Windows 7/10/11 and desktop hardware
Working knowledge of TCP/IP networking (ICND1 or equivalent)
Experience with ServiceNow ticketing systems
Familiarity with Apple, iOS, and Android devices
Ability to read technical documentation and SOPs
Preferred Skills
ITIL Foundations knowledge
Strong troubleshooting and analytical skills
Experience managing third-party vendors
Excellent communication and customer service skills
Ability to work in a fast-paced, high-volume environment
Employee Benefits
Medical, dental, vision, and life insurance
Short-term disability
401k plans
Weekly pay is available every Friday
Employee discount programs
This role will be heavily focused on a
PC conversion project
and incident support, requiring strong prioritization and adaptability.
Click "Apply Now" to join a dynamic IT team supporting critical operations.
The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.
About Us
At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.
Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
Pay:
$25-$33/hr.
Schedule:
Monday-Friday, Day Shift (Onsite)
Location:
Waltham, MA
We are seeking a skilled
IT Service Desk Technician
to support daily IT operations and assist with a major company-wide PC conversion. This role is ideal for someone experienced in
ServiceNow , desktop support, and high-volume ticket environments.
Key Responsibilities
Perform Service Desk tasks in line with SOPs and ITIL practices
Manage service delivery for assigned and regional sites
Support PC lifecycle activities (install, move, add, change, refresh, dispose)
Document incidents, hardware changes, and repairs in ServiceNow
Provide on-site and shop floor IT support
Troubleshoot desktops, printers, mobile devices, and collaboration tools
Administer antivirus and patch compliance (Tanium preferred)
Maintain CMDB accuracy and IT inventory
Resolve incidents and service requests, including root cause analysis
Support acquisition integrations and large-scale deployments
Deliver end-user training and occasional VIP support
Qualifications
Bachelor's degree or equivalent experience and certifications
3+ years in IT support or Service Desk roles
Strong experience with Windows 7/10/11 and desktop hardware
Working knowledge of TCP/IP networking (ICND1 or equivalent)
Experience with ServiceNow ticketing systems
Familiarity with Apple, iOS, and Android devices
Ability to read technical documentation and SOPs
Preferred Skills
ITIL Foundations knowledge
Strong troubleshooting and analytical skills
Experience managing third-party vendors
Excellent communication and customer service skills
Ability to work in a fast-paced, high-volume environment
Employee Benefits
Medical, dental, vision, and life insurance
Short-term disability
401k plans
Weekly pay is available every Friday
Employee discount programs
This role will be heavily focused on a
PC conversion project
and incident support, requiring strong prioritization and adaptability.
Click "Apply Now" to join a dynamic IT team supporting critical operations.
The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.
About Us
At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.
Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.