Administrative Assistant (Part-Time Evening hours and on Saturdays)
STRIVE Health & Wellness, Arizona City, AZ, United States
Overview
STRIVE Health & Wellness is an integrated mental health and wellness center providing psychotherapy, EMDR, EMDR intensives, Ketamine-Assisted Psychotherapy (KAP), functional mental health services, and holistic wellness programs. We are committed to offering a warm, trauma-informed, patient-centered experience for every client who contacts or visits our clinic.
Position Summary
The Administrative Assistant serves as the central point of communication and operational support for clients and clinicians. This role requires excellent communication skills, strong attention to detail, and the ability to create a calm and professional environment.
This position requires availability during evening hours and on Saturdays.
Key Responsibilities
Client Communication & Front Desk
Answer phone calls warmly using trauma-informed communication
Respond to emails and voicemails promptly
Educate clients on therapy and wellness services
Greet clients and maintain a calm, welcoming lobby environment
Uphold HIPAA and confidentiality standards
Scheduling & Calendar Management
Schedule, reschedule, and confirm appointments
Manage cancellations, clinician availability, and waitlists
Communicate paperwork requirements and clinic policies
Insurance & Billing Coordination
Complete verification of benefits
Explain benefits to clients
Collect copays and balances
EHR & Technology
Use Therapy Notes for intakes and documentation
Upload IDs and insurance cards
Send paperwork before appointments
Support onboarding, scheduling changes, coordination of care
Maintain organized workflow systems
Office & Operations
Keep lobby and office areas tidy
Support marketing inquiries
Qualifications
Communication skills
Emotional intelligence
Organization
Tech comfort
#J-18808-Ljbffr
STRIVE Health & Wellness is an integrated mental health and wellness center providing psychotherapy, EMDR, EMDR intensives, Ketamine-Assisted Psychotherapy (KAP), functional mental health services, and holistic wellness programs. We are committed to offering a warm, trauma-informed, patient-centered experience for every client who contacts or visits our clinic.
Position Summary
The Administrative Assistant serves as the central point of communication and operational support for clients and clinicians. This role requires excellent communication skills, strong attention to detail, and the ability to create a calm and professional environment.
This position requires availability during evening hours and on Saturdays.
Key Responsibilities
Client Communication & Front Desk
Answer phone calls warmly using trauma-informed communication
Respond to emails and voicemails promptly
Educate clients on therapy and wellness services
Greet clients and maintain a calm, welcoming lobby environment
Uphold HIPAA and confidentiality standards
Scheduling & Calendar Management
Schedule, reschedule, and confirm appointments
Manage cancellations, clinician availability, and waitlists
Communicate paperwork requirements and clinic policies
Insurance & Billing Coordination
Complete verification of benefits
Explain benefits to clients
Collect copays and balances
EHR & Technology
Use Therapy Notes for intakes and documentation
Upload IDs and insurance cards
Send paperwork before appointments
Support onboarding, scheduling changes, coordination of care
Maintain organized workflow systems
Office & Operations
Keep lobby and office areas tidy
Support marketing inquiries
Qualifications
Communication skills
Emotional intelligence
Organization
Tech comfort
#J-18808-Ljbffr