Dispatcher
Nextech, Zionsville, IN, United States
Overview
Be the Heart of the Operation - Join Nextech as a Dispatcher!
Are you ready to be part of a team that keeps the wheels turning and the service flowing? At Nextech, we’re not just building a company — we’re building a movement. For more than 30 years, we’ve led the way in HVAC/R services across the country, driven by our values of
Quality, Integrity, and Value . With
2,000+ team members
and growing, we’re proud to be
America’s largest HVAC/R service provider
— and we’re just getting started. Behind every great technician is a rock-solid support system — and that’s where you come in. As a
Dispatcher , you’ll be the connection point between our field teams and customers, making sure service runs smoothly, efficiently, and with a level of professionalism that sets Nextech apart. If you’re organized, proactive, and thrive in a fast-paced environment — this is your opportunity to shine.
Responsibilities
Managing real-time dispatch boards (manual and electronic) to ensure technician schedules are up to date
Communicating service updates, customer needs, and schedule changes to technicians and management
Tracking service history, updates, and customer communications in the database
Coordinating daily schedules to ensure efficiency, accuracy, and timely completion of work
Verifying technician check-ins/outs and confirming IVR compliance
Ensuring technicians have the correct parts and POs to complete jobs successfully
Providing world-class support to internal teams and customers — always with professionalism and urgency
Collaborating with Regional Service Managers to clear and schedule new calls
Managing data entry, purchasing, and internal support for your assigned region
This is a role that requires precision, adaptability, and a strong commitment to excellence.
Compensation
USD $18.00/Hr. • USD $25.00/Hr.
Qualifications
Previous dispatch experience (service industry preferred)
High-level computer skills, especially in Excel
Excellent organizational and time-management skills
Strong sense of urgency and ability to prioritize tasks effectively
Top-notch communication skills — written and verbal
Team-first attitude with a solution-focused mindset
Ability to thrive in a fast-paced, deadline-driven environment
Detail-oriented with a sharp focus on accuracy and follow-through
Work Details
This role is office-based and requires the ability to
Continuously able to work in an office environment
Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
Continuously able to sit at a computer for up to 8 hours
Able to alternate between sitting and standing, as needed throughout the day
Continuously requires vision, hearing, twisting, and talking
Occasionally able to lift up to 15 lbs
Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
Rarely requires climbing
Benefits and Growth
We believe when you take care of your people, they take care of everything else. Here’s what sets us apart:
Professional Growth
Paid training, certification support, and education reimbursement
Outstanding Benefits
Multiple health plans, including a FREE employee-only option; Dental and vision coverage starting after just 30 days; FREE life insurance equal to your annual salary; 401(k) with 50% company match on the first 6%; Optional supplemental coverage for life, disability, accidents, and critical illness
Generous Time Off
Seven paid holidays plus Paid Time Off; Exclusive discounts on travel, auto, dining, and more
#J-18808-Ljbffr
Be the Heart of the Operation - Join Nextech as a Dispatcher!
Are you ready to be part of a team that keeps the wheels turning and the service flowing? At Nextech, we’re not just building a company — we’re building a movement. For more than 30 years, we’ve led the way in HVAC/R services across the country, driven by our values of
Quality, Integrity, and Value . With
2,000+ team members
and growing, we’re proud to be
America’s largest HVAC/R service provider
— and we’re just getting started. Behind every great technician is a rock-solid support system — and that’s where you come in. As a
Dispatcher , you’ll be the connection point between our field teams and customers, making sure service runs smoothly, efficiently, and with a level of professionalism that sets Nextech apart. If you’re organized, proactive, and thrive in a fast-paced environment — this is your opportunity to shine.
Responsibilities
Managing real-time dispatch boards (manual and electronic) to ensure technician schedules are up to date
Communicating service updates, customer needs, and schedule changes to technicians and management
Tracking service history, updates, and customer communications in the database
Coordinating daily schedules to ensure efficiency, accuracy, and timely completion of work
Verifying technician check-ins/outs and confirming IVR compliance
Ensuring technicians have the correct parts and POs to complete jobs successfully
Providing world-class support to internal teams and customers — always with professionalism and urgency
Collaborating with Regional Service Managers to clear and schedule new calls
Managing data entry, purchasing, and internal support for your assigned region
This is a role that requires precision, adaptability, and a strong commitment to excellence.
Compensation
USD $18.00/Hr. • USD $25.00/Hr.
Qualifications
Previous dispatch experience (service industry preferred)
High-level computer skills, especially in Excel
Excellent organizational and time-management skills
Strong sense of urgency and ability to prioritize tasks effectively
Top-notch communication skills — written and verbal
Team-first attitude with a solution-focused mindset
Ability to thrive in a fast-paced, deadline-driven environment
Detail-oriented with a sharp focus on accuracy and follow-through
Work Details
This role is office-based and requires the ability to
Continuously able to work in an office environment
Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
Continuously able to sit at a computer for up to 8 hours
Able to alternate between sitting and standing, as needed throughout the day
Continuously requires vision, hearing, twisting, and talking
Occasionally able to lift up to 15 lbs
Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
Rarely requires climbing
Benefits and Growth
We believe when you take care of your people, they take care of everything else. Here’s what sets us apart:
Professional Growth
Paid training, certification support, and education reimbursement
Outstanding Benefits
Multiple health plans, including a FREE employee-only option; Dental and vision coverage starting after just 30 days; FREE life insurance equal to your annual salary; 401(k) with 50% company match on the first 6%; Optional supplemental coverage for life, disability, accidents, and critical illness
Generous Time Off
Seven paid holidays plus Paid Time Off; Exclusive discounts on travel, auto, dining, and more
#J-18808-Ljbffr