Manager, Customer Education Design
Figma, New York, NY, United States
Overview
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. This platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
Core to Figma’s success—and heart—is our community. We care deeply about empowering our community, particularly during rapid change in the industry, and one of the ways we can do that is through education.
To support this work, we’re seeking a Manager of Customer Education Design to lead a team of Education Designers and Motion Designers in creating multimedia learning resources for Figma users. This team delivers pedagically sound content—including courses, videos, and hands‑on projects—that supports both major product launches and ongoing customer education programs. These resources span the full learning journey, from first‑time activation to advanced skill development.
Success in this role requires strong leadership that enables the team to balance craft and speed, alongside thoughtful, timely coaching. Close alignment with cross‑functional partners across customer education and go‑to‑market teams will be essential to ensure impact and consistency.
This role also involves establishing clear and predictable team rhythms, grounded in well‑defined roles, standardized processes, and measurable outcomes. It is a player‑coach role, with the manager supporting the team on content creation as Figma continues to ship products and features at high velocity.
This is a full‑time role that can be held from one of our US hubs or remotely in the United States.
What you’ll do at Figma
Lead and manage a team of Education Designers and Motion Designers to deliver high‑quality multimedia learning experiences
Own the Figma Learn property and be responsible for continued updates and optimization
Oversee the development of education resources
Partner closely with cross‑functional teams (Education Content Strategy, Product, Marketing, Advocates) to align on priorities and learning goals
Ensure learning content supports key product launches and broader customer education programs
Provide clear, timely coaching and feedback to support team growth and performance
Establish and maintain effective team rhythms, planning processes, and communication practices
Qualifications
Have 3+ years of experience managing and developing multidisciplinary teams (instructional design, motion design, or similar)
Proven ability to deliver high‑quality learning content at scale
Strong communication and stakeholder management skills, with experience collaborating with cross‑functional partners, especially in go‑to‑market functions
Ability to move with velocity, pivoting when needed to support updated priorities
Have strong technical aptitude, are proficient in AI tools, and have hands‑on experience with Figma or similar technologies
Additional preferred qualifications
Experience building learning programs for SaaS or design tools
Pay Transparency Disclosure
This role has the annual base salary range stated below. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process, market demands, and specific work location. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range.
Annual Base Salary Range: $169,000—$269,000 USD
Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work‑from‑home stipend, and cell phone reimbursement. Benefits are subject to change and may be modified in the future.
Equal Employment Opportunity
Figma is an equal opportunity workplace – we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Accommodations
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity to get a job, as well as to successfully perform their job tasks to the same extent as people without disabilities.
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.
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Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. This platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
Core to Figma’s success—and heart—is our community. We care deeply about empowering our community, particularly during rapid change in the industry, and one of the ways we can do that is through education.
To support this work, we’re seeking a Manager of Customer Education Design to lead a team of Education Designers and Motion Designers in creating multimedia learning resources for Figma users. This team delivers pedagically sound content—including courses, videos, and hands‑on projects—that supports both major product launches and ongoing customer education programs. These resources span the full learning journey, from first‑time activation to advanced skill development.
Success in this role requires strong leadership that enables the team to balance craft and speed, alongside thoughtful, timely coaching. Close alignment with cross‑functional partners across customer education and go‑to‑market teams will be essential to ensure impact and consistency.
This role also involves establishing clear and predictable team rhythms, grounded in well‑defined roles, standardized processes, and measurable outcomes. It is a player‑coach role, with the manager supporting the team on content creation as Figma continues to ship products and features at high velocity.
This is a full‑time role that can be held from one of our US hubs or remotely in the United States.
What you’ll do at Figma
Lead and manage a team of Education Designers and Motion Designers to deliver high‑quality multimedia learning experiences
Own the Figma Learn property and be responsible for continued updates and optimization
Oversee the development of education resources
Partner closely with cross‑functional teams (Education Content Strategy, Product, Marketing, Advocates) to align on priorities and learning goals
Ensure learning content supports key product launches and broader customer education programs
Provide clear, timely coaching and feedback to support team growth and performance
Establish and maintain effective team rhythms, planning processes, and communication practices
Qualifications
Have 3+ years of experience managing and developing multidisciplinary teams (instructional design, motion design, or similar)
Proven ability to deliver high‑quality learning content at scale
Strong communication and stakeholder management skills, with experience collaborating with cross‑functional partners, especially in go‑to‑market functions
Ability to move with velocity, pivoting when needed to support updated priorities
Have strong technical aptitude, are proficient in AI tools, and have hands‑on experience with Figma or similar technologies
Additional preferred qualifications
Experience building learning programs for SaaS or design tools
Pay Transparency Disclosure
This role has the annual base salary range stated below. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process, market demands, and specific work location. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range.
Annual Base Salary Range: $169,000—$269,000 USD
Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work‑from‑home stipend, and cell phone reimbursement. Benefits are subject to change and may be modified in the future.
Equal Employment Opportunity
Figma is an equal opportunity workplace – we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Accommodations
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity to get a job, as well as to successfully perform their job tasks to the same extent as people without disabilities.
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.
#J-18808-Ljbffr