Coordinator, Transaction Assurance
Pilot Company, Knoxville, TN, United States
Job Description
Support fuel transaction processing by validating accurate order details are present on Wholesale, Freight Only, and Retail orders. Quickly resolve discrepancies between driver‑supplied paperwork and dispatch information to ensure on‑time customer billing.
Essential Functions
Validate and correct orders from dispatch based on the information and paperwork uploaded by drivers.
Work closely with the responsible teams to ensure loads are being entered and processed timely and accurately. Provide support to our Wholesale, Retail, DEF and Freight Only customers related to order information, paperwork requests, assist with credit/rebill inquiries in a timely fashion.
Communicate missing paperwork requests to the Paperwork Resolutions group in order to receive paperwork required to validate orders.
Ensure all data is accurate and ready for timely billing.
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level.
Ensure all activities are in compliance with rules, regulations, policies, and procedures.
Complete other duties as assigned.
Qualifications
We are seeking applicants with a local presence in Knoxville, TN or the surrounding communities. This position does not support immigration sponsorship. To be considered you must have the legal right to work in United States without additional sponsorship.
High school diploma or equivalent certificate required.
Bachelor’s degree preferred or a minimum two years’ experience in customer service.
Preferred experience in either Logistics or Accounting (AP/AR/Billing).
Specialized Knowledge
Microsoft Office skills; specifically Microsoft Teams and Excel.
Knowledge of fuel and trucking industry and its common terminology.
Knowledge of the billing process and familiarity with Bill of Ladings and Invoices.
Competencies
Ability to prioritize work, follow through, and problem solve.
Highly organized with an exceptional attention to detail.
Ability to handle multiple tasks, meet deadlines, and work independently or as a group.
Professional demeanor when communicating in person, email or phone.
Excellent written and verbal communication skills.
Ability to influence others and provide excellent customer service.
Strong time management skills.
Ability to quickly learn new technology and use technology in all areas related to the role.
Ability to work in a fast‑paced, dynamic team environment.
Ability to handle multiple tasks, meet deadlines, and work independently.
Physical Requirements & Working Conditions
General office work requiring sitting or standing for long periods of time.
Able to lift up to 30 lbs.
Able to work some weekend.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
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Support fuel transaction processing by validating accurate order details are present on Wholesale, Freight Only, and Retail orders. Quickly resolve discrepancies between driver‑supplied paperwork and dispatch information to ensure on‑time customer billing.
Essential Functions
Validate and correct orders from dispatch based on the information and paperwork uploaded by drivers.
Work closely with the responsible teams to ensure loads are being entered and processed timely and accurately. Provide support to our Wholesale, Retail, DEF and Freight Only customers related to order information, paperwork requests, assist with credit/rebill inquiries in a timely fashion.
Communicate missing paperwork requests to the Paperwork Resolutions group in order to receive paperwork required to validate orders.
Ensure all data is accurate and ready for timely billing.
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level.
Ensure all activities are in compliance with rules, regulations, policies, and procedures.
Complete other duties as assigned.
Qualifications
We are seeking applicants with a local presence in Knoxville, TN or the surrounding communities. This position does not support immigration sponsorship. To be considered you must have the legal right to work in United States without additional sponsorship.
High school diploma or equivalent certificate required.
Bachelor’s degree preferred or a minimum two years’ experience in customer service.
Preferred experience in either Logistics or Accounting (AP/AR/Billing).
Specialized Knowledge
Microsoft Office skills; specifically Microsoft Teams and Excel.
Knowledge of fuel and trucking industry and its common terminology.
Knowledge of the billing process and familiarity with Bill of Ladings and Invoices.
Competencies
Ability to prioritize work, follow through, and problem solve.
Highly organized with an exceptional attention to detail.
Ability to handle multiple tasks, meet deadlines, and work independently or as a group.
Professional demeanor when communicating in person, email or phone.
Excellent written and verbal communication skills.
Ability to influence others and provide excellent customer service.
Strong time management skills.
Ability to quickly learn new technology and use technology in all areas related to the role.
Ability to work in a fast‑paced, dynamic team environment.
Ability to handle multiple tasks, meet deadlines, and work independently.
Physical Requirements & Working Conditions
General office work requiring sitting or standing for long periods of time.
Able to lift up to 30 lbs.
Able to work some weekend.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
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