Appointment Scheduler
Palm Beach Orthopaedic Institute, Florida, NY, United States
Overview
The Orthopaedic Appointment Scheduler is responsible for scheduling patient appointments, coordinating with physicians and clinical staff, and ensuring accurate and timely patient information management. This role requires excellent communication and organizational skills.
Responsibilities
Promptly and courteously answers phone calls and responds to caller queries regarding appointments or general information
Schedule patients for office visits by evaluating their needs to determine appropriate provider and location based on the conversation with the patient and insurance
Obtaining proper spelling of patient’s name, address, phone numbers, insurance carrier, reason for appointment, details how injury occurred
Attaching the proper insurance carrier
Advising patients if the doctor participates with their insurance or if referral/authorization is required
Maintain and update patient information when making follow up appointments
Calling patients to confirm appointments
Rescheduling patient appointments
Completes incoming request from referring providers
Checking scheduling voicemail box and returning calls
Knowledgeable to physicians preferences and areas of expertise
Route calls to relevant departments or personnel
Providing coverage for the operator as needed
Qualifications
Must be detail-oriented - quality and precision-focused
Must be team-oriented - cooperative and collaborative
Knowledge of EMR systems
Ensure compliance with HIPAA and healthcare privacy regulations
Experience working in an orthopaedic practice or surgical scheduling
Understanding of insurance verification and referrals
Previous experience in medical scheduling, preferably in orthopaedics or a specialty clinic
Knowledge of medical terminology (orthopaedic terminology preferred)
Benefits
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Job Details
Job Type:
Full-time | Monday - Friday | 8AM - 5PM
Work Location:
In person
#J-18808-Ljbffr
The Orthopaedic Appointment Scheduler is responsible for scheduling patient appointments, coordinating with physicians and clinical staff, and ensuring accurate and timely patient information management. This role requires excellent communication and organizational skills.
Responsibilities
Promptly and courteously answers phone calls and responds to caller queries regarding appointments or general information
Schedule patients for office visits by evaluating their needs to determine appropriate provider and location based on the conversation with the patient and insurance
Obtaining proper spelling of patient’s name, address, phone numbers, insurance carrier, reason for appointment, details how injury occurred
Attaching the proper insurance carrier
Advising patients if the doctor participates with their insurance or if referral/authorization is required
Maintain and update patient information when making follow up appointments
Calling patients to confirm appointments
Rescheduling patient appointments
Completes incoming request from referring providers
Checking scheduling voicemail box and returning calls
Knowledgeable to physicians preferences and areas of expertise
Route calls to relevant departments or personnel
Providing coverage for the operator as needed
Qualifications
Must be detail-oriented - quality and precision-focused
Must be team-oriented - cooperative and collaborative
Knowledge of EMR systems
Ensure compliance with HIPAA and healthcare privacy regulations
Experience working in an orthopaedic practice or surgical scheduling
Understanding of insurance verification and referrals
Previous experience in medical scheduling, preferably in orthopaedics or a specialty clinic
Knowledge of medical terminology (orthopaedic terminology preferred)
Benefits
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Job Details
Job Type:
Full-time | Monday - Friday | 8AM - 5PM
Work Location:
In person
#J-18808-Ljbffr