Call Center Workforce Forecast Analyst

Northwestern Memorial Hospital is seeking a Workforce Management Analyst to support the Manager of Access through data analysis and operational improvements. Key responsibilities include analyzing call center data, developing forecasts, collaborating across IT and Access teams, and ensuring KPI adherence. Ideal candidates should have a Bachelor's degree, strong analytical skills, and proficiency in tools like SQL and Excel. Excellent benefits include tuition reimbursement and medical coverage.
#J-18808-Ljbffr