Call Center Workforce & Forecasting Analyst

Northwestern Medicine is seeking a Workforce Management Analyst in Chicago, Illinois. This role provides analytical and operational support primarily focusing on call center data analysis to improve patient access. Responsibilities include developing forecasts, managing performance metrics, and collaborating with internal and external customers. A Bachelor's degree is required; experience with Cisco systems and advanced proficiency in Excel is preferred. A wide array of benefits are offered to enhance employee well-being.
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