Business Development Manager, Hospitality Tech Solutions (ATL,CHI,DFW)
IMI Agency, Granite Heights, WI, United States
IMI Agency – Business Development Manager, Hospitality Tech Solutions
Location: U.S. Remote (open to U.S. market, ATL, CHI, DFW, or DMV preferred).
Status: Full‑Time, Remote.
Reports to: Vice President & Founder, PayBev & Director of Technology & Innovation.
Job Summary
We have an opening for an articulate, hospitality‑focused, analytical, organized, and service‑prone Business Development Manager, Hospitality Tech Solutions, to join IMI and collaborate with the IMI Account Management Team. This role is responsible for selling directly to chain operators across hospitality, eCommerce, and retail clients while working cross‑functionally to identify opportunities, develop solutions, and close business. The focus will be on a recently launched training & education LMS platform. The ideal candidate brings deep relationships and experience in beverage within chain hospitality, eCommerce, and specialty retail environments, along with a strong understanding of beverage operations, training and education (management & staff), and technology platforms.
Critical Competencies
Given the high visibility of IMI Agency within leading hospitality, retail, and eCommerce operators and beverage suppliers in B2B and B2C communities, with a commitment to ethical, transparent, fiduciary, and legally compliant operations, all IMI team members must be intelligent, mature, well‑polished, trustworthy, and hold a high standard of ethics and leadership.
Adaptability
Communication
Job‑Related Business Focus
Planning & Organizing
Problem Solving Teamwork
Technical Expertise / Work Habits
Key Responsibilities
Drive new revenue through direct sales of IMI’s technology suite, including:
Nitecapp (training and education platform)
RFP Pro (RFP and procurement management tool)
IMI Manage Promo (promotion and activation management tool)
Additional beverage and hospitality technology solutions
Identify, prospect, and close new business opportunities with chain operator clients.
Develop strategic sales plans targeting national and regional accounts.
Build and maintain strong relationships with key decision‑makers (operations, beverage, procurement, training, and marketing).
Cross‑Functional Collaboration
Partner closely with Account Managers to uncover upsell and cross‑sell opportunities within existing client portfolios.
Collaborate with internal teams to tailor solutions based on client needs and operational goals.
Support proposal development, pricing strategies, and contract negotiations.
Implementation & Customer Success Support
Work alongside the implementation team to ensure smooth onboarding and deployment of technology solutions.
Act as a client advocate to ensure adoption, satisfaction, and long‑term success.
Support ongoing customer success initiatives to drive retention and expansion.
Market & Product Insights
Provide feedback to leadership and product teams on market trends, client needs, and competitive landscape.
Stay current on beverage trends impacting chain operators across all channels: hospitality, eCommerce, and specialty retail.
Travel will be 30% plus.
Education & Qualifications
7+ years of sales experience in chain sales, beverage, or SaaS/technology solutions.
Proven track record selling into chain operators and across multiple internal departments.
Strong existing network within hospitality operators preferred.
Skills & Expertise
Deep understanding of chain operations, beverage programs, and/or hospitality/LMS technology.
Demonstrated ability to manage complex sales cycles and close enterprise‑level deals.
Strong collaboration skills with cross‑functional teams.
Excellent communication, presentation, and negotiation abilities.
Additional Requirements
Self‑starter with entrepreneurial mindset.
Ability to travel as needed for client meetings and industry events.
Experience working with CRM tools (e.g., Salesforce) preferred.
Successful track record of completing high‑level project management duties.
Experience communicating effectively with all levels of management, including high‑level stakeholders.
Takes initiative and is part of the solution to issues and problems that arise.
Ability to multitask, handling several projects simultaneously.
High‑energy interpersonal skills and a professional demeanor.
Successful supervisory and/or employee management track record.
High proficiency in all Microsoft Office applications (Excel, Word, PowerPoint, Salesforce, etc.).
Excellent organizational and time‑management skills.
Ability to prioritize work assignments and work under minimal direction.
Hospitable, with a service‑first mentality.
Follow‑up and follow‑through must be your mantra!
Bachelor’s degree in marketing, business, hospitality, communication, or a related field.
PLUS
SaaS technology services
Food and beverage operations experience
Experience within FinTech sales
Supplier services experience
Salary
Commensurate with experience and demonstrated successes.
Benefits (Subject to change)
401(k) with match – eligibility required.
18‑21 annual company holidays.
3 weeks PTO + monthly appointment days.
Multiple medical plan options with a no‑cost option for employee coverage.
Dental, vision, life and LTD/STD.
Supplemental insurances (e.g., illness, cancer, legal, etc.).
Confidential employee assistance program + financial assistance and mapping.
Summer Fridays / Refresh Fridays, and more.
Equal‑Opportunity Employer
IMI Agency is an equal‑opportunity employer. We celebrate diversity and are committed to an inclusive environment for all employees.
Contact
Email: hrdept@imiagency.com
#J-18808-Ljbffr
Location: U.S. Remote (open to U.S. market, ATL, CHI, DFW, or DMV preferred).
Status: Full‑Time, Remote.
Reports to: Vice President & Founder, PayBev & Director of Technology & Innovation.
Job Summary
We have an opening for an articulate, hospitality‑focused, analytical, organized, and service‑prone Business Development Manager, Hospitality Tech Solutions, to join IMI and collaborate with the IMI Account Management Team. This role is responsible for selling directly to chain operators across hospitality, eCommerce, and retail clients while working cross‑functionally to identify opportunities, develop solutions, and close business. The focus will be on a recently launched training & education LMS platform. The ideal candidate brings deep relationships and experience in beverage within chain hospitality, eCommerce, and specialty retail environments, along with a strong understanding of beverage operations, training and education (management & staff), and technology platforms.
Critical Competencies
Given the high visibility of IMI Agency within leading hospitality, retail, and eCommerce operators and beverage suppliers in B2B and B2C communities, with a commitment to ethical, transparent, fiduciary, and legally compliant operations, all IMI team members must be intelligent, mature, well‑polished, trustworthy, and hold a high standard of ethics and leadership.
Adaptability
Communication
Job‑Related Business Focus
Planning & Organizing
Problem Solving Teamwork
Technical Expertise / Work Habits
Key Responsibilities
Drive new revenue through direct sales of IMI’s technology suite, including:
Nitecapp (training and education platform)
RFP Pro (RFP and procurement management tool)
IMI Manage Promo (promotion and activation management tool)
Additional beverage and hospitality technology solutions
Identify, prospect, and close new business opportunities with chain operator clients.
Develop strategic sales plans targeting national and regional accounts.
Build and maintain strong relationships with key decision‑makers (operations, beverage, procurement, training, and marketing).
Cross‑Functional Collaboration
Partner closely with Account Managers to uncover upsell and cross‑sell opportunities within existing client portfolios.
Collaborate with internal teams to tailor solutions based on client needs and operational goals.
Support proposal development, pricing strategies, and contract negotiations.
Implementation & Customer Success Support
Work alongside the implementation team to ensure smooth onboarding and deployment of technology solutions.
Act as a client advocate to ensure adoption, satisfaction, and long‑term success.
Support ongoing customer success initiatives to drive retention and expansion.
Market & Product Insights
Provide feedback to leadership and product teams on market trends, client needs, and competitive landscape.
Stay current on beverage trends impacting chain operators across all channels: hospitality, eCommerce, and specialty retail.
Travel will be 30% plus.
Education & Qualifications
7+ years of sales experience in chain sales, beverage, or SaaS/technology solutions.
Proven track record selling into chain operators and across multiple internal departments.
Strong existing network within hospitality operators preferred.
Skills & Expertise
Deep understanding of chain operations, beverage programs, and/or hospitality/LMS technology.
Demonstrated ability to manage complex sales cycles and close enterprise‑level deals.
Strong collaboration skills with cross‑functional teams.
Excellent communication, presentation, and negotiation abilities.
Additional Requirements
Self‑starter with entrepreneurial mindset.
Ability to travel as needed for client meetings and industry events.
Experience working with CRM tools (e.g., Salesforce) preferred.
Successful track record of completing high‑level project management duties.
Experience communicating effectively with all levels of management, including high‑level stakeholders.
Takes initiative and is part of the solution to issues and problems that arise.
Ability to multitask, handling several projects simultaneously.
High‑energy interpersonal skills and a professional demeanor.
Successful supervisory and/or employee management track record.
High proficiency in all Microsoft Office applications (Excel, Word, PowerPoint, Salesforce, etc.).
Excellent organizational and time‑management skills.
Ability to prioritize work assignments and work under minimal direction.
Hospitable, with a service‑first mentality.
Follow‑up and follow‑through must be your mantra!
Bachelor’s degree in marketing, business, hospitality, communication, or a related field.
PLUS
SaaS technology services
Food and beverage operations experience
Experience within FinTech sales
Supplier services experience
Salary
Commensurate with experience and demonstrated successes.
Benefits (Subject to change)
401(k) with match – eligibility required.
18‑21 annual company holidays.
3 weeks PTO + monthly appointment days.
Multiple medical plan options with a no‑cost option for employee coverage.
Dental, vision, life and LTD/STD.
Supplemental insurances (e.g., illness, cancer, legal, etc.).
Confidential employee assistance program + financial assistance and mapping.
Summer Fridays / Refresh Fridays, and more.
Equal‑Opportunity Employer
IMI Agency is an equal‑opportunity employer. We celebrate diversity and are committed to an inclusive environment for all employees.
Contact
Email: hrdept@imiagency.com
#J-18808-Ljbffr