Field Systems Technician
I-66 Express Mobility Partners, Manassas, VA, United States
Job Description
Summary
The Field Service Technician will perform servicing, repair and/or installation of Toll Collection Systems (TCS). The Field Service Technician provides field support including: troubleshooting and repair of electronic equipment, systems, and wiring; installation of equipment; upgrades, modifications, programming; preventive maintenance actions; documentation.
Essential Duties and Responsibilities
Document and report customer and revenue facing tolling issues proactively
Identification of potential exceptions through the use of:
Automated control reports
Analysis of system data and trends
Discussions with external service providers or analysis of external interface data
Discussions with the system maintenance provider
Respond to corrective maintenance requests and alarms within the allotted time frame
Isolation of faults in units and/or components
Diagnose and repair hardware, software and system issues
Complete work order reports and logs
Perform shift-to-shift communications in accordance with established policies, procedures and local practices
Actively escape system issues and systemic problems to system maintenance
Collaborate with system maintenance on approach to resolve issues
Review proposed changes to the system
Support testing and verification of system changes after implementation
Installation, preventive and corrective maintenance of toll collection equipment to include lane controllers (servers & PC hardware), RFID, power supplies, closed circuit television cameras, microwave vehicle detectors, network components (routers, switches, cabling) and dynamic message signs
Maintenance of spare equipment and parts including inventory management and documentation
Installation of electrical conductors, data conductors, and fiber optic cable
Connection of electrical conductors to power services to energize equipment
Perform other duties as assigned
Qualifications (Knowledge, Skills & Abilities)
Education & Experience
High school diploma and relevant experience in a related field
3-5 years of related experience in field support, information technology, tolling systems and/or intelligent transportation systems
IMSA-II (Traffic Signal Tech 2) certification preferred, but not required
Must be willing to work weekends, holidays, nights and be on-call as needed
Fundamental electrical/mechanical knowledge
Professional Qualities
Excellent analytical skills
Must be able to multitask, problem solve, and implement innovative processes within a fast-paced environment
Excellent communication skills
Reporting and documentation skills
Effectively manage tasks, deadlines and individuals through vendor contracts
Ability to interact with colleagues in a self-managed team structure
Computer Skills
Must be able to demonstrate computer proficiency, especially as to Microsoft Excel, Word and Power Point and other PC based programs
Some experience working with Linux preferred
Work Environment & Physical Demands
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequent exposure to moving mechanical parts; outside weather conditions and moving traffic
Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer
While performing the duties of this job, the employee is regularly required to talk or hear
Regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds
Ability to bend, squat, crawl, reach and maneuver in tight spaces and above ground via bucket truck
I-66 Express Mobility Partners is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.
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Summary
The Field Service Technician will perform servicing, repair and/or installation of Toll Collection Systems (TCS). The Field Service Technician provides field support including: troubleshooting and repair of electronic equipment, systems, and wiring; installation of equipment; upgrades, modifications, programming; preventive maintenance actions; documentation.
Essential Duties and Responsibilities
Document and report customer and revenue facing tolling issues proactively
Identification of potential exceptions through the use of:
Automated control reports
Analysis of system data and trends
Discussions with external service providers or analysis of external interface data
Discussions with the system maintenance provider
Respond to corrective maintenance requests and alarms within the allotted time frame
Isolation of faults in units and/or components
Diagnose and repair hardware, software and system issues
Complete work order reports and logs
Perform shift-to-shift communications in accordance with established policies, procedures and local practices
Actively escape system issues and systemic problems to system maintenance
Collaborate with system maintenance on approach to resolve issues
Review proposed changes to the system
Support testing and verification of system changes after implementation
Installation, preventive and corrective maintenance of toll collection equipment to include lane controllers (servers & PC hardware), RFID, power supplies, closed circuit television cameras, microwave vehicle detectors, network components (routers, switches, cabling) and dynamic message signs
Maintenance of spare equipment and parts including inventory management and documentation
Installation of electrical conductors, data conductors, and fiber optic cable
Connection of electrical conductors to power services to energize equipment
Perform other duties as assigned
Qualifications (Knowledge, Skills & Abilities)
Education & Experience
High school diploma and relevant experience in a related field
3-5 years of related experience in field support, information technology, tolling systems and/or intelligent transportation systems
IMSA-II (Traffic Signal Tech 2) certification preferred, but not required
Must be willing to work weekends, holidays, nights and be on-call as needed
Fundamental electrical/mechanical knowledge
Professional Qualities
Excellent analytical skills
Must be able to multitask, problem solve, and implement innovative processes within a fast-paced environment
Excellent communication skills
Reporting and documentation skills
Effectively manage tasks, deadlines and individuals through vendor contracts
Ability to interact with colleagues in a self-managed team structure
Computer Skills
Must be able to demonstrate computer proficiency, especially as to Microsoft Excel, Word and Power Point and other PC based programs
Some experience working with Linux preferred
Work Environment & Physical Demands
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequent exposure to moving mechanical parts; outside weather conditions and moving traffic
Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer
While performing the duties of this job, the employee is regularly required to talk or hear
Regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds
Ability to bend, squat, crawl, reach and maneuver in tight spaces and above ground via bucket truck
I-66 Express Mobility Partners is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.
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