Communications Operator
National Society of Professional Surveyors, Los Angeles, CA, United States
Job Summary Under direct supervision, places various specialized calls; receives incoming calls; pages medical center personnel, initiates emergency procedures, provides inpatient information as appropriate - adhering to HIPAA guidelines.
Essential Responsibilities Provide exceptional customer service to both our internal and external customers. Provide courteous and cooperative service on each and every encounter
Must possess strong interpersonal skills and the ability to multi-task
Receive and correctly route incoming calls
Effectively and quickly handle various codes (blue, red, secure, etc.), including Overhead Paging. Provide patient information as appropriate and adhere to all HIPAA guidelines. Report equipment malfunction as needed. Orient new staff, or less experienced Operators. Other duties as assigned
Basic Qualifications Experience — Minimum of six (6) months experience providing front line customer service.
Working knowledge of PCs.
Type 25 wpm. You must take and pass the typing test prior to the end of the posting period or your bid will be bypassed. Test must be current within one (1) year.
Per the National Agreement, current KP Coalition employees have this experience requirement waived.
Education High school or equivalent.
License, Certification, Registration N/A
Preferred Qualifications Bilingual (English/Spanish). Busy phone experience
Notes This is an on-call position, working days and hours may vary within the specified shift
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Essential Responsibilities Provide exceptional customer service to both our internal and external customers. Provide courteous and cooperative service on each and every encounter
Must possess strong interpersonal skills and the ability to multi-task
Receive and correctly route incoming calls
Effectively and quickly handle various codes (blue, red, secure, etc.), including Overhead Paging. Provide patient information as appropriate and adhere to all HIPAA guidelines. Report equipment malfunction as needed. Orient new staff, or less experienced Operators. Other duties as assigned
Basic Qualifications Experience — Minimum of six (6) months experience providing front line customer service.
Working knowledge of PCs.
Type 25 wpm. You must take and pass the typing test prior to the end of the posting period or your bid will be bypassed. Test must be current within one (1) year.
Per the National Agreement, current KP Coalition employees have this experience requirement waived.
Education High school or equivalent.
License, Certification, Registration N/A
Preferred Qualifications Bilingual (English/Spanish). Busy phone experience
Notes This is an on-call position, working days and hours may vary within the specified shift
#J-18808-Ljbffr