Customer Service Specialist
JobInterview, Mission, KS, United States
Responsibilities
Customer Service Specialists provide expert-level support in a specific product or service area, handling complex inquiries and training junior agents. They contribute to knowledge base content and service improvement projects. Deep product knowledge and customer service experience are required.
Mission
To harmonize human empathy with advanced AI to deliver frictionless, ethical, and sustainable customer experiences.
Values
Human-Centric Innovation
Radical Transparency
ESG Accountability
Culture
A high-performance hybrid environment prioritizing psychological safety and technological fluency.
Role Summary
To manage complex customer inquiries by leveraging AI-augmented tools while ensuring compliance with the EU AI Act and maintaining high-touch human relationships.
Impact
This role directly influences customer retention, brand reputation regarding ethical AI usage, and the continuous improvement of our automated support systems.
Team Structure
Part of the Global Support & Success Division, collaborating closely with AI Product Engineers and ESG Compliance Officers.
Reports To
Reports to the Customer Experience Manager.
Working Conditions
Travel Required: 5%
Standard business hours (Monday-Friday) with occasional on-call rotation once every 8 weeks.
Physical Requirements
Prolonged periods of sitting or standing at a desk
Frequent use of video conferencing software
#J-18808-Ljbffr
Customer Service Specialists provide expert-level support in a specific product or service area, handling complex inquiries and training junior agents. They contribute to knowledge base content and service improvement projects. Deep product knowledge and customer service experience are required.
Mission
To harmonize human empathy with advanced AI to deliver frictionless, ethical, and sustainable customer experiences.
Values
Human-Centric Innovation
Radical Transparency
ESG Accountability
Culture
A high-performance hybrid environment prioritizing psychological safety and technological fluency.
Role Summary
To manage complex customer inquiries by leveraging AI-augmented tools while ensuring compliance with the EU AI Act and maintaining high-touch human relationships.
Impact
This role directly influences customer retention, brand reputation regarding ethical AI usage, and the continuous improvement of our automated support systems.
Team Structure
Part of the Global Support & Success Division, collaborating closely with AI Product Engineers and ESG Compliance Officers.
Reports To
Reports to the Customer Experience Manager.
Working Conditions
Travel Required: 5%
Standard business hours (Monday-Friday) with occasional on-call rotation once every 8 weeks.
Physical Requirements
Prolonged periods of sitting or standing at a desk
Frequent use of video conferencing software
#J-18808-Ljbffr