Student Advisor (Student Services Professional 1A), CEGE
The California State University, San Bernardino, CA, United States
Student Advisor (Student Services Professional 1A), CEGE
Under the direct supervision of the Associate Dean for the International Extension Programs (IEP), this position provides professional student services support, including pre‑admissions guidance, advising, and coordination of services for prospective and current students in the university’s self‑support degree, certificate, and extension programs. This position also assists with maintaining student records, immigration documentation by supporting the Designated School Official (DSO) role, and recruitment and enrollment activities for self‑support programs.
Responsibilities
Provide general information to prospective and current students regarding program offerings, admission requirements, and enrollment processes, and refer complex inquiries to senior staff.
Assist students with application processes by reviewing submissions for completeness and directing required documentation.
Support basic student financial processes by providing standard information on tuition and payment options and routing inquiries as appropriate.
Enter and update student data in systems such as PeopleSoft and CRM to maintain accurate records.
Assist with issuing I‑20s for IEP students in accordance with established guidelines, maintain SEVIS immigration records, and support transfer, termination, travel signature, and status change processes.
Maintain student records by entering, verifying, and updating information in accordance with established procedures.
Review file documentation for completeness and flag discrepancies for review.
Support agent liaison activities, including communication with overseas agents, collecting reference checks, and preparing agent agreements.
Provide general administrative support for student services operations, including scheduling and coordination tasks.
Provide basic advising support by answering routine questions and referring complex academic or immigration‑related concerns to appropriate staff.
Assist with appointment scheduling and preparation of advising materials.
Support workshops and information sessions by coordinating logistics and materials.
Assist in coordinating student orientations and informational sessions by preparing materials, scheduling logistics, and supporting event delivery.
Support outreach and recruitment activities through routine communications and event assistance.
Assist in compiling basic data for reports related to student applications and enrollment.
Support updates to program materials such as guides and handbooks under direction.
Perform other classification‑related duties as assigned.
Minimum Qualifications
Equivalent to graduation from a four‑year college or university in behavioral sciences, public or business administration, or a related field.
Specialized experience in which the applicant has applied the knowledge and abilities listed above, substituting for the required education on a year‑for‑year basis.
Required Qualifications
Working knowledge of basic principles of individual and group behavior, research and observation techniques, and interviewing methods.
Ability to gather and analyze data; reason logically, draw valid conclusions, and make appropriate recommendations; participate in group meetings, conferences, and interviews; communicate ideas orally and write clear, concise reports; and establish cooperative working relationships with students, staff, and faculty.
Preferred Qualifications
Experience as a Designated School Official (DSO).
Experience as an international student advisor.
Experience in university admissions and enrollment processes.
Compensation and Benefits
Initial salary placement will be $4,150 per month for qualified candidates. The CSU system provides a comprehensive benefit package that includes medical, dental, and vision plans; membership in the California Public Employees Retirement System (CalPERS); sick and vacation time; and 15 paid holidays a year. Eligible employees can also participate in the fee waiver education program.
Position Information
Work status: Full‑time / Non‑Exempt / Temporary (up to one year with possibility of renewal).
Academic Year Schedule
Monday through Friday, 8:00 am – 5:00 pm, with some evenings and weekends.
Summer Schedule
Monday through Thursday, 7:00 am – 5:30 pm, with some evenings and weekends.
Statement of Commitment to Diversity
California State University, San Bernardino is proud to be an affirmative action and equal opportunity employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, nationality, ancestry, age, sex, gender identity, sexual orientation, socioeconomic status, disability, or any other status protected by applicable law. This position adheres to CSU policies against sex discrimination, sexual harassment, and sexual violence, including domestic violence, dating violence, and stalking.
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Under the direct supervision of the Associate Dean for the International Extension Programs (IEP), this position provides professional student services support, including pre‑admissions guidance, advising, and coordination of services for prospective and current students in the university’s self‑support degree, certificate, and extension programs. This position also assists with maintaining student records, immigration documentation by supporting the Designated School Official (DSO) role, and recruitment and enrollment activities for self‑support programs.
Responsibilities
Provide general information to prospective and current students regarding program offerings, admission requirements, and enrollment processes, and refer complex inquiries to senior staff.
Assist students with application processes by reviewing submissions for completeness and directing required documentation.
Support basic student financial processes by providing standard information on tuition and payment options and routing inquiries as appropriate.
Enter and update student data in systems such as PeopleSoft and CRM to maintain accurate records.
Assist with issuing I‑20s for IEP students in accordance with established guidelines, maintain SEVIS immigration records, and support transfer, termination, travel signature, and status change processes.
Maintain student records by entering, verifying, and updating information in accordance with established procedures.
Review file documentation for completeness and flag discrepancies for review.
Support agent liaison activities, including communication with overseas agents, collecting reference checks, and preparing agent agreements.
Provide general administrative support for student services operations, including scheduling and coordination tasks.
Provide basic advising support by answering routine questions and referring complex academic or immigration‑related concerns to appropriate staff.
Assist with appointment scheduling and preparation of advising materials.
Support workshops and information sessions by coordinating logistics and materials.
Assist in coordinating student orientations and informational sessions by preparing materials, scheduling logistics, and supporting event delivery.
Support outreach and recruitment activities through routine communications and event assistance.
Assist in compiling basic data for reports related to student applications and enrollment.
Support updates to program materials such as guides and handbooks under direction.
Perform other classification‑related duties as assigned.
Minimum Qualifications
Equivalent to graduation from a four‑year college or university in behavioral sciences, public or business administration, or a related field.
Specialized experience in which the applicant has applied the knowledge and abilities listed above, substituting for the required education on a year‑for‑year basis.
Required Qualifications
Working knowledge of basic principles of individual and group behavior, research and observation techniques, and interviewing methods.
Ability to gather and analyze data; reason logically, draw valid conclusions, and make appropriate recommendations; participate in group meetings, conferences, and interviews; communicate ideas orally and write clear, concise reports; and establish cooperative working relationships with students, staff, and faculty.
Preferred Qualifications
Experience as a Designated School Official (DSO).
Experience as an international student advisor.
Experience in university admissions and enrollment processes.
Compensation and Benefits
Initial salary placement will be $4,150 per month for qualified candidates. The CSU system provides a comprehensive benefit package that includes medical, dental, and vision plans; membership in the California Public Employees Retirement System (CalPERS); sick and vacation time; and 15 paid holidays a year. Eligible employees can also participate in the fee waiver education program.
Position Information
Work status: Full‑time / Non‑Exempt / Temporary (up to one year with possibility of renewal).
Academic Year Schedule
Monday through Friday, 8:00 am – 5:00 pm, with some evenings and weekends.
Summer Schedule
Monday through Thursday, 7:00 am – 5:30 pm, with some evenings and weekends.
Statement of Commitment to Diversity
California State University, San Bernardino is proud to be an affirmative action and equal opportunity employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, nationality, ancestry, age, sex, gender identity, sexual orientation, socioeconomic status, disability, or any other status protected by applicable law. This position adheres to CSU policies against sex discrimination, sexual harassment, and sexual violence, including domestic violence, dating violence, and stalking.
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