Solutions Architect Amazon Connect
Globenet Consulting Corp, Bellevue, WA, United States
Benefits:
Competitive salary
Opportunity for advancement
Training & development
Solutions Architect – Amazon Connect
Focus: Cloud Contact Centers | Amazon Connect Implementations Location: Remote (US-based preferred) Employment Type: Full-time (flexible)
About the Role
We are seeking an experienced Solutions Architect with hands-on expertise in Amazon Connect to design, implement, and scale cloud-native contact center solutions. This role is ideal for someone who has delivered Amazon Connect in real-world environments and enjoys partnering with business and technical stakeholders to take ideas from POC and pilot to production-ready implementations in fast-moving settings.
Key Responsibilities
Architect and implement Amazon Connect contact center solutions end-to-end
Design and configure contact center capabilities, including:
Contact flows (IVR, routing, self-service)
Queues, routing profiles, and agent experiences
Deliver POCs, pilots, and full-scale deployments with clear documentation and operational readiness
Integrate Amazon Connect with:
AWS services (Lambda, S3, DynamoDB, API Gateway)
CRM platforms (Salesforce, Zendesk, ServiceNow, and custom CRMs)
Enable omnichannel experiences (voice, chat, tasks)
Implement analytics and insights using Amazon Connect Contact Lens
Provide guidance on best practices for scalability, reliability, security, and cost optimization
Collaborate with AWS partner teams and internal stakeholders to align architecture with business goals
Required Qualifications
5+ years in solutions architecture and/or contact center technologies
Proven hands-on experience implementing Amazon Connect
Strong understanding of contact center concepts (IVR, routing, call flows)
Experience integrating cloud contact centers with backend systems and APIs
Familiarity with AWS serverless services (Lambda, API Gateway)
Strong communication, stakeholder engagement, and solution presentation skills
AWS Certified Solutions Architect – Professional
Preferred Skills (Nice to Have)
Experience with Amazon Connect Contact Lens
Knowledge of workforce management (WFM) and quality management tools
Exposure to AI-driven CX use cases (chatbots, sentiment analysis, automation)
Background in consulting, startup, or innovation environments
Why Join Us
Work on modern, cloud-native contact center solutions
High-impact role with ownership and hands-on delivery
Variety of initiatives across multiple industries
Opportunity to support AWS Partner and Solutions initiatives
Backed by a firm with 22 years of delivery credibility
Who Should Apply
Amazon Connect architects and consultants
Contact center professionals transitioning to cloud-native platforms
Solutions architects who enjoy POCs, innovation, and fast execution
Professionals seeking variety without early-stage startup risk
Ready to make an impact? Apply now and join us on our journey!
This is a remote position.
Competitive salary
Opportunity for advancement
Training & development
Solutions Architect – Amazon Connect
Focus: Cloud Contact Centers | Amazon Connect Implementations Location: Remote (US-based preferred) Employment Type: Full-time (flexible)
About the Role
We are seeking an experienced Solutions Architect with hands-on expertise in Amazon Connect to design, implement, and scale cloud-native contact center solutions. This role is ideal for someone who has delivered Amazon Connect in real-world environments and enjoys partnering with business and technical stakeholders to take ideas from POC and pilot to production-ready implementations in fast-moving settings.
Key Responsibilities
Architect and implement Amazon Connect contact center solutions end-to-end
Design and configure contact center capabilities, including:
Contact flows (IVR, routing, self-service)
Queues, routing profiles, and agent experiences
Deliver POCs, pilots, and full-scale deployments with clear documentation and operational readiness
Integrate Amazon Connect with:
AWS services (Lambda, S3, DynamoDB, API Gateway)
CRM platforms (Salesforce, Zendesk, ServiceNow, and custom CRMs)
Enable omnichannel experiences (voice, chat, tasks)
Implement analytics and insights using Amazon Connect Contact Lens
Provide guidance on best practices for scalability, reliability, security, and cost optimization
Collaborate with AWS partner teams and internal stakeholders to align architecture with business goals
Required Qualifications
5+ years in solutions architecture and/or contact center technologies
Proven hands-on experience implementing Amazon Connect
Strong understanding of contact center concepts (IVR, routing, call flows)
Experience integrating cloud contact centers with backend systems and APIs
Familiarity with AWS serverless services (Lambda, API Gateway)
Strong communication, stakeholder engagement, and solution presentation skills
AWS Certified Solutions Architect – Professional
Preferred Skills (Nice to Have)
Experience with Amazon Connect Contact Lens
Knowledge of workforce management (WFM) and quality management tools
Exposure to AI-driven CX use cases (chatbots, sentiment analysis, automation)
Background in consulting, startup, or innovation environments
Why Join Us
Work on modern, cloud-native contact center solutions
High-impact role with ownership and hands-on delivery
Variety of initiatives across multiple industries
Opportunity to support AWS Partner and Solutions initiatives
Backed by a firm with 22 years of delivery credibility
Who Should Apply
Amazon Connect architects and consultants
Contact center professionals transitioning to cloud-native platforms
Solutions architects who enjoy POCs, innovation, and fast execution
Professionals seeking variety without early-stage startup risk
Ready to make an impact? Apply now and join us on our journey!
This is a remote position.