Onsite Computer Technician

Onsite Computer Technician

ID

2026-58522

Category

Information Technology

Location : Address

13700 Oakland Avenue

Posting Location : City

Highland Park

Posting Location : State/Province

MI

Posting Location : Country

US

Location : Postal Code

48203

Position Type

Full-Time

Remote

No

Overview

This position will

require

onsite presence at our facility in Highland Park, MI.
The

Technician, Computer, End Use r under general supervision, performs analytical, technical, and administrative work in the planning, design, maintenance, and the installation of new and existing personal computer systems. Performs level 2 triage and provides onsite support for Telecom, Systems, and Networking support. Works on moderately/highly complex applications. Confers with end users to determine types of hardware and software requirements. Selects appropriate software from the software stack. Installs new hardware and maintains existing hardware. Supports work from home agents and assists junior members of the team supporting WFH users. Provides support to executive staff.
EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us -

https://qualfon.com/join-us/
Responsibilities

Install and configures personal computer hardware, software applications and peripherals

Provides Sr Management/Executive support
Technical escalation points for T2 team members
Works independently with minimal supervision required
Install and configure various operating systems including but not limited to Microsoft, Unix, and Linux
Troubleshoot Windows 10, for common software and hardware related problems
Troubleshoot network and systems connectivity issues that include routers, switches, circuits, servers, wireless and associated equipment
Qualifications

Minimum 3 years experience as a personal computer technician supporting a large environment of users
Proven ability to troubleshoot users' issues remotely
Proficient in MS Word, Excel, OneDrive, and Teams
Advanced knowledge of Microsoft Windows operating systems, personal computer-based application software, printers, and networking cabling
Expertise with remote support tools i.e., Bomgar
Terminal Servers, or VMWare
3 years' experience with hands-on Networking and Active Directory
Advanced knowledge of personal computer hardware and peripherals