Call Center Banking Specialist

Call Center Banking Specialist

ID

2026-58179

Category

Customer Service/Support

Location : Address

2200 Haine Dr.

Posting Location : City

Harlingen

Posting Location : State/Province

TX

Posting Location : Country

US

Location : Postal Code

78550

Position Type

Full-Time

Remote

No

Overview

$19.00/hr | Onsite Call Center Representative | Shifts: 10am-7pm and 1pm-10pm

Qualfon is hiring Customer Service Representatives (Banking Specialists) to support a financial services client. This role is ideal for candidates with at least 1 year of customer service or call center experience who are ready to grow their skills in banking, credit cards, and fraud support.
You'll be the first point of contact for members, handling inbound questions across phone, email, chat, and digital channels.
Veterans and military family members are encouraged to apply
Responsibilities

What You'll Do:

Answer inbound customer service calls, emails and chats
Assist with:
Credit card and consumer loan questions

Fraud-related inquiries and authorizations

Checking, savings, and CD account maintenance

Help members recover online credentials

Complete account updates (authorized users, balance transfers, IRA changes)

Document interactions clearly and accurately

Escalate issues when needed and follow established procedures

Meet service level, quality, and attendance expectations

Qualifications

What We're Looking For:

1 year of customer service experience required: banking, financial services, call center, insurance, or fraud experience a plus

Call center experience preferred but not required

High School Diploma or GED

Strong verbal and written communication skills

Comfortable handling difficult conversations professionally

Ability to multitask in multiple computer systems

Typing speed: 20 WPM with 90% accuracy

Reliable attendance and willingness to work scheduled shifts

Basic computer and troubleshooting skills

Who We Are:
Qualfon is a global provider of omnichannel customer experience and business support solutions. From call center support to lead generation to ecommerce fulfillment, we support our clients and their customers throughout the customer journey. Our mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients. At Qualfon, you'll find more than just a job, you'll find a place to grow, develop your career, and be part of a supportive, purpose-driven team.
What We Offer:
We provide a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:
Medical, Dental & Vision Coverage

with multiple plan options
Telemedicine & Mental Health Support

for convenient care
Paid Time Off (PTO)

that grows with your tenure
401(k) with Company Match

to help you plan for the future
Employee Assistance Program (EAP)

with free counseling and wellness resources
Company-Paid

Life & Disability Insurance

for added peace of mind
Tuition-Free Business Degrees

through Rochat School of Business for employees and eligible family members
Voluntary Benefits

including accident, critical illness, hospital coverage, and more
Additional Perks

like legal assistance, identity protection, and pet insurance
QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
Pay Range

USD $19.00 - USD $19.00 /Hr.