Teller Lead
PNC, Catonsville, MD, United States
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers, fostering an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Teller Lead within PNC's Retail Branch organization, you will be based in Catonsville, Maryland.
Job Description
Coaches, mentors, and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing, creating loyalty, and increasing share of wallet; processes a variety of customer interactions, educates customers on alternatives, identifies banking opportunities, and refers as appropriate.
Coaches, mentors, and leads tellers by example in identifying opportunities through meaningful conversations, making appropriate referrals to branch staff.
Coaches, mentors, and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs; educates customers on options for managing financial transactions using technology, tools, and resources.
Coaches, mentors, and leads tellers by example with clear communication skills, transaction handling, and problem resolution processes; assists the Branch Manager in performance management and new hire selection processes.
Coaches, mentors, and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits; ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Qualifications
Preferred Skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
Competencies: Accuracy and Attention to Detail, Addressing Customer Needs, Coaching Others, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs.
Work Experience: Typically requires 1+ years of related experience. No university/college degree required, but related experience or product knowledge is necessary. A comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
Education: No degree required.
Certifications: None required.
Licenses: None required.
Pay Transparency
Base Salary: $42,640.00 – $57,200.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive eligible with payment based upon company, business, and/or individual performance.
Benefits
PNC offers a comprehensive range of benefits to meet employees’ needs now and in the future. Benefits include medical and prescription drug coverage (with a Health Savings Account feature), dental and vision options, employee and spouse/child life insurance, short- and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives. Paid time off may include maternity and/or parental leave, up to 11 paid holidays each year, 9 occasional absence days each year, and 15 to 25 vacation days each year depending on career level and years of service.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Include “accommodation request” in the subject line and provide your name, the job ID, and your preferred method of contact. Call 877‑968‑7762 and say "Workday" for accommodation assistance. All information will be kept confidential and used only to the extent required to provide needed reasonable accommodations. At PNC, we foster an inclusive and accessible workplace and provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
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At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers, fostering an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Teller Lead within PNC's Retail Branch organization, you will be based in Catonsville, Maryland.
Job Description
Coaches, mentors, and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing, creating loyalty, and increasing share of wallet; processes a variety of customer interactions, educates customers on alternatives, identifies banking opportunities, and refers as appropriate.
Coaches, mentors, and leads tellers by example in identifying opportunities through meaningful conversations, making appropriate referrals to branch staff.
Coaches, mentors, and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs; educates customers on options for managing financial transactions using technology, tools, and resources.
Coaches, mentors, and leads tellers by example with clear communication skills, transaction handling, and problem resolution processes; assists the Branch Manager in performance management and new hire selection processes.
Coaches, mentors, and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits; ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Qualifications
Preferred Skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
Competencies: Accuracy and Attention to Detail, Addressing Customer Needs, Coaching Others, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs.
Work Experience: Typically requires 1+ years of related experience. No university/college degree required, but related experience or product knowledge is necessary. A comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
Education: No degree required.
Certifications: None required.
Licenses: None required.
Pay Transparency
Base Salary: $42,640.00 – $57,200.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive eligible with payment based upon company, business, and/or individual performance.
Benefits
PNC offers a comprehensive range of benefits to meet employees’ needs now and in the future. Benefits include medical and prescription drug coverage (with a Health Savings Account feature), dental and vision options, employee and spouse/child life insurance, short- and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives. Paid time off may include maternity and/or parental leave, up to 11 paid holidays each year, 9 occasional absence days each year, and 15 to 25 vacation days each year depending on career level and years of service.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Include “accommodation request” in the subject line and provide your name, the job ID, and your preferred method of contact. Call 877‑968‑7762 and say "Workday" for accommodation assistance. All information will be kept confidential and used only to the extent required to provide needed reasonable accommodations. At PNC, we foster an inclusive and accessible workplace and provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
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