Call Center Representative | Communication Assistant (MN)
Communication Service for the Deaf (CSD), Moorhead, MN, United States
Call Center Representative | Communication Assistant
Position is fully remote within Minnesota, available for full-time and part-time. Compensation $14.00 per hour. Candidates must be 18 years or older.
CSD is the largest NPO dedicated to cultivating opportunities for Deaf success. For over forty years, we have offered a wide range of programs and services designed to educate Deaf people and the public, facilitate communication through technological solutions, and support businesses with resources to hire Deaf employees.
A Communication Assistant relays telephone calls between deaf, hard‑of‑hearing, and speech‑impaired consumers (TTY users) and hearing consumers via the telephone network.
Knowledge, Skills, and Abilities
Excellent communication skills
Ability to speak clearly and pronounce and enunciate complex words and sentence structure; ability to effectively verbally communicate using voice inflection, adjust tone and volume
Ability to read text aloud from a computer and listen to spoken word and transcribe to text on a computer
Excellent grammar and spelling
Ability to learn and understand complex computer communication software, shortcuts and command functions
Ability to work in a fast‑paced environment
Ability to adapt to schedules influenced by call volume fluctuations
Qualifications
A minimum of a High School Diploma or equivalent
18 years of age or older
Ability to type at 60 words per minute with minimal errors (to graduate training)
45 words per minute with 90% accuracy to qualify for training
Excellent customer service experience and a relaxed/calm demeanor
Ability to work various schedules, including weekdays, weekends, overnight, and holidays
Must be able to pass skill assessments administered by a local recruiter
Work From Home Requirements
Private and quiet office space with a closed door
Hard‑wired internet connection via ethernet cable (cable provided by CSD)
High‑speed internet connection (3.0 MG download; 1.2 MG upload)
Access to a mobile device with a camera
Access to a personal or public device/PC with a USB‑C port
Residency Requirement
Candidates for this role must live and work in Minnesota.
Training
The training is conducted fully online. Training classes run Monday‑Friday for a span of 3 weeks, from 9:00 AM to 3:00 PM. Attendance to all hours of the training class is required—no exceptions.
Benefits
Opportunity to work from home
Must meet qualifications to work from home
Starting wage of $14 per hour
Hiring for full and part‑time positions
Eligible for salary increases twice a year
Paid time off (for all employees)
Remote Work Stipend
Employee Assistance Program (available immediately, no employee cost)
Employee rewards for good attendance and performance
Student loan forgiveness eligibility (due to non‑profit status)
Downtime is YOUR time
Shift differentials available for overnight shifts, Speech‑to‑Speech, and Bilingual agents
Equal Opportunity Statement
Communication Service for the Deaf, Inc. is an Equal Opportunity‑Affirmative Action Employer and drug and tobacco‑free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, disability status, age, genetic information, protected veteran status, or any other characteristic protected by law.
Applicants who may need a reasonable accommodation due to an existing medical condition during the interview/hiring process should make their request with their recruiter by emailing recruiting@csd.org. Current employees of CSD who may need a reasonable accommodation should make their request to the People & Culture Team.
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Position is fully remote within Minnesota, available for full-time and part-time. Compensation $14.00 per hour. Candidates must be 18 years or older.
CSD is the largest NPO dedicated to cultivating opportunities for Deaf success. For over forty years, we have offered a wide range of programs and services designed to educate Deaf people and the public, facilitate communication through technological solutions, and support businesses with resources to hire Deaf employees.
A Communication Assistant relays telephone calls between deaf, hard‑of‑hearing, and speech‑impaired consumers (TTY users) and hearing consumers via the telephone network.
Knowledge, Skills, and Abilities
Excellent communication skills
Ability to speak clearly and pronounce and enunciate complex words and sentence structure; ability to effectively verbally communicate using voice inflection, adjust tone and volume
Ability to read text aloud from a computer and listen to spoken word and transcribe to text on a computer
Excellent grammar and spelling
Ability to learn and understand complex computer communication software, shortcuts and command functions
Ability to work in a fast‑paced environment
Ability to adapt to schedules influenced by call volume fluctuations
Qualifications
A minimum of a High School Diploma or equivalent
18 years of age or older
Ability to type at 60 words per minute with minimal errors (to graduate training)
45 words per minute with 90% accuracy to qualify for training
Excellent customer service experience and a relaxed/calm demeanor
Ability to work various schedules, including weekdays, weekends, overnight, and holidays
Must be able to pass skill assessments administered by a local recruiter
Work From Home Requirements
Private and quiet office space with a closed door
Hard‑wired internet connection via ethernet cable (cable provided by CSD)
High‑speed internet connection (3.0 MG download; 1.2 MG upload)
Access to a mobile device with a camera
Access to a personal or public device/PC with a USB‑C port
Residency Requirement
Candidates for this role must live and work in Minnesota.
Training
The training is conducted fully online. Training classes run Monday‑Friday for a span of 3 weeks, from 9:00 AM to 3:00 PM. Attendance to all hours of the training class is required—no exceptions.
Benefits
Opportunity to work from home
Must meet qualifications to work from home
Starting wage of $14 per hour
Hiring for full and part‑time positions
Eligible for salary increases twice a year
Paid time off (for all employees)
Remote Work Stipend
Employee Assistance Program (available immediately, no employee cost)
Employee rewards for good attendance and performance
Student loan forgiveness eligibility (due to non‑profit status)
Downtime is YOUR time
Shift differentials available for overnight shifts, Speech‑to‑Speech, and Bilingual agents
Equal Opportunity Statement
Communication Service for the Deaf, Inc. is an Equal Opportunity‑Affirmative Action Employer and drug and tobacco‑free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, disability status, age, genetic information, protected veteran status, or any other characteristic protected by law.
Applicants who may need a reasonable accommodation due to an existing medical condition during the interview/hiring process should make their request with their recruiter by emailing recruiting@csd.org. Current employees of CSD who may need a reasonable accommodation should make their request to the People & Culture Team.
#J-18808-Ljbffr